Service Assistant Customer
Resume:
Joni M. Mosier
Professional Profile
Manpower Orientation Course
Manpower Professional Service Seminar
Understanding Sexual Harassment
Manpower Marketing Course
Making Your Time Count
Turning Problems Into Opportunities
Experience
Senior Office Administrator, DynCorp International, Ft. Campbell, KY October 2019 - Present
Process New Hire Paperwork, background checks, I-9’s, W-4’s, Benefits Enrollment
Maintain Employee HR Records in People Soft
Track Employee Leave Programs – FMLA, STD
Perform variety of technical procurement support duties in management and oversight for current and new employees
Make Travel Arrangements for Management and Employees going TDY
Perform price/cost analysis to verify there is enough funding on multiple travel SLINS prior to allocating funds
Complete necessary paperwork for FMLA
Provide Deltek training for admin personnel at multiple sites so they can complete expense reports
Track required training for employees and verify it is completed
Complete necessary budget calculations for the COR for all TDY trips
Process expense reports using Deltek for employees who have been TDY
Implement program policies, guidelines, and procedures.
Complete Necessary paperwork for deployment of employees traveling OCONUS
Administrator for TLS (Payroll System) for over 400 employees
Create job postings for new positions in TALEO
Review resumes for hiring managers for open positions
Participate in weekly recruiting call to track where new hires are in the onboarding process
Assist with Worker’s Compensation case management and RTW Program
Maintain Employee Database for more than 400 employees
Certify invoices for payment to include review/complete final processing of all travel requests for TDY travel
Develop procurement plans and provide data to produce required CDRLS
Maintain organizational chart for over 400 employees at Ft. Campbell as well as two remote sites
Provide HR assistance to more than 400 Employees
Currently hold a Secret Clearance
Project Management and Planning Operations Rep., Lockheed Martin, Ft. Campbell, KY April 2015 – October 2019
Account for a million-dollar Travel Budget
Calculate expenditures for both Over Time and Travel Budget
Complete necessary reports to calculate budget projections
Complete weekly and monthly budget reports
Complete weekly man hour reports
Make travel arrangements for over 150 employees Temporary Duty (TDY) using Concur
Complete all Technical Tasking Directives (TTDs) for employees going TDY
Process expense reports using ERS and Concur for employees who have been TDY for this site and three others
Reconcile employee’s company credit cards
Process necessary documents for an employee to obtain a corporate credit card
Process all requests for Common Access Cards (CAC) security access
Enter information into the training database
Monitor reports for employees corporate training requirements
Review both government and corporate policies and briefing required changes
Arrange Government Service Administration (GSA) Vehicles for employee’s transportation
Maintained a Secret Clearance
Administrative Specialist, DynCorp International, Ft. Campbell, KY August 2012 – March 2015
Account for a multi-million-dollar Government Service Contract
Account for a million-dollar travel budget
Calculate expenditures for both the main effort contract and travel budgets
Complete necessary reports to calculate budget projections
Complete weekly and monthly budget reports
Complete weekly man hour reports
Make travel arrangements for employees Temporary Duty (TDY)
Complete all Technical Tasking Directives (TTDs) for employees going TDY
Process expense reports using Deltek for employees who have been TDY
Distribute expense checks, travel advances
Complete necessary paperwork for employees Visa’s
Process payroll for over 300 Employees
Process all requests for Common Access Cards (CAC) Security Access
Have assisted with entering information into the training database
Arrange Government Service Administration (GSA) Vehicles for employee’s transportation
Maintained a Secret Clearance
Travel Coordinator, AECOM Government Services, Ft. Campbell, KY August 2011 – July 2012
Complete necessary reports to Calculate Budget Projections
Distribute expense checks, travel advances
Make travel arrangements for employees going TDY
Complete all TTD’s for employees going TDY
Process expense reports for employees who have been TDY
Complete weekly man hour reports
Complete necessary paperwork for employees Visa’s
Process Payroll for Over 300 Employees
Process All Requests for Common Access Cards
Have assisted with entering information into the training database
Filing of training information into employees training file
Arrange GSA Vehicles for employee’s transportation
Maintained a Secret Clearance
Site Coordinator, URS Federal Services, Ft. Campbell, KY April 2010 – July 2011
Complete necessary reports to calculate budget projections
Complete weekly man hour reports
Distribute expense checks, travel advances
Make travel arrangements for employees going TDY
Complete all TTD’s for employees going TDY
Process expense reports for employees who have been TDY
Complete necessary paperwork for employees Visa’s
Process Payroll for Over 300 Employees
Process all requests for Common Access Cards
Have assisted with entering information into the training database
Filing of training information into employees training file
Arrange GSA vehicles for employee’s transportation
Maintained a Secret Clearance
Administrative Specialist, DynCorp International, Ft. Campbell, KY November 2004- March 2010
Complete necessary reports to calculate budget projections
Complete weekly man hour reports
Distribute expense checks, travel advances
Make travel arrangements for employees going TDY
Complete all TTD’s for employees going TDY
Process expense reports for employees who have been TDY
Complete necessary paperwork for employees Visa’s
Process payroll for over 300 employees
Process all requests for Common Access Cards
Have assisted with entering information into the training database
Filing of training information into employees training file
Arrange GSA vehicles for employee’s transportation
Maintained a Secret Clearance
Staffing Specialist, Manpower International, Clarksville, TN June 1999-November 2004
Supervise seventy-five to over one hundred employees daily
Recruit, interview and select employees for various positions
Administer assessments for all levels of clerical/administrative skills as well as industrial skills
Facilitate software training for customers and employees in multiple versions of MS Windows, MS Word, MS Excel,
MS Access, MS PowerPoint, Lotus 123, and Internet
Conduct outside service calls to ensure customer service and expand business
Coach, counsel and monitor employees to ensure quality performance and job satisfaction
Key player in maintaining necessary qualifications for ISO 9002 registration
Present company award programs to recognize excellent performance
Obtain bank and trade references to establish new customer credit
Actively work to ensure job safety through development of safety training and requirements
Plan quarterly sales blitz for customers and prospects
Process initial workers compensation claims; work with employees, physicians, and insurance company to ensure
recovery and reduce lost time
Maintain and monitor all unemployment claims
Responsible for coding accounts payable and coordinating payment with home office
Administer employee quality training
Also responsible for administrative duties: filing, ordering office supplies, mail distribution, pulling daily reports
Service Assistant, Manpower International, Clarksville, TN October 1998-June 1999
Responsible for all general office duties: filing, faxing and copying documents, pulling daily reports
Answering Multi-Line Phone
Greet Customers and Employees
Schedule Appointments for Prospective Employees
Responsible for all intake procedures
Education
Wabash Valley Junior College, Mt. Carmel, IL Completed 2 Semesters of General Studies
Miller-Motte Business College, Clarksville, TN Associates Degree of Applied Science in Accounting and Business Management
3744 Harvest Ridge
Clarksville, TN 37040
Cell 931-***-****
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