Post Job Free

Resume

Sign in

Service Assistant Customer

Location:
Knoxville, TN
Posted:
November 28, 2022

Contact this candidate

Resume:

Joni M. Mosier

Professional Profile

Manpower Orientation Course

Manpower Professional Service Seminar

Understanding Sexual Harassment

Manpower Marketing Course

Making Your Time Count

Turning Problems Into Opportunities

Experience

Senior Office Administrator, DynCorp International, Ft. Campbell, KY October 2019 - Present

Process New Hire Paperwork, background checks, I-9’s, W-4’s, Benefits Enrollment

Maintain Employee HR Records in People Soft

Track Employee Leave Programs – FMLA, STD

Perform variety of technical procurement support duties in management and oversight for current and new employees

Make Travel Arrangements for Management and Employees going TDY

Perform price/cost analysis to verify there is enough funding on multiple travel SLINS prior to allocating funds

Complete necessary paperwork for FMLA

Provide Deltek training for admin personnel at multiple sites so they can complete expense reports

Track required training for employees and verify it is completed

Complete necessary budget calculations for the COR for all TDY trips

Process expense reports using Deltek for employees who have been TDY

Implement program policies, guidelines, and procedures.

Complete Necessary paperwork for deployment of employees traveling OCONUS

Administrator for TLS (Payroll System) for over 400 employees

Create job postings for new positions in TALEO

Review resumes for hiring managers for open positions

Participate in weekly recruiting call to track where new hires are in the onboarding process

Assist with Worker’s Compensation case management and RTW Program

Maintain Employee Database for more than 400 employees

Certify invoices for payment to include review/complete final processing of all travel requests for TDY travel

Develop procurement plans and provide data to produce required CDRLS

Maintain organizational chart for over 400 employees at Ft. Campbell as well as two remote sites

Provide HR assistance to more than 400 Employees

Currently hold a Secret Clearance

Project Management and Planning Operations Rep., Lockheed Martin, Ft. Campbell, KY April 2015 – October 2019

Account for a million-dollar Travel Budget

Calculate expenditures for both Over Time and Travel Budget

Complete necessary reports to calculate budget projections

Complete weekly and monthly budget reports

Complete weekly man hour reports

Make travel arrangements for over 150 employees Temporary Duty (TDY) using Concur

Complete all Technical Tasking Directives (TTDs) for employees going TDY

Process expense reports using ERS and Concur for employees who have been TDY for this site and three others

Reconcile employee’s company credit cards

Process necessary documents for an employee to obtain a corporate credit card

Process all requests for Common Access Cards (CAC) security access

Enter information into the training database

Monitor reports for employees corporate training requirements

Review both government and corporate policies and briefing required changes

Arrange Government Service Administration (GSA) Vehicles for employee’s transportation

Maintained a Secret Clearance

Administrative Specialist, DynCorp International, Ft. Campbell, KY August 2012 – March 2015

Account for a multi-million-dollar Government Service Contract

Account for a million-dollar travel budget

Calculate expenditures for both the main effort contract and travel budgets

Complete necessary reports to calculate budget projections

Complete weekly and monthly budget reports

Complete weekly man hour reports

Make travel arrangements for employees Temporary Duty (TDY)

Complete all Technical Tasking Directives (TTDs) for employees going TDY

Process expense reports using Deltek for employees who have been TDY

Distribute expense checks, travel advances

Complete necessary paperwork for employees Visa’s

Process payroll for over 300 Employees

Process all requests for Common Access Cards (CAC) Security Access

Have assisted with entering information into the training database

Arrange Government Service Administration (GSA) Vehicles for employee’s transportation

Maintained a Secret Clearance

Travel Coordinator, AECOM Government Services, Ft. Campbell, KY August 2011 – July 2012

Complete necessary reports to Calculate Budget Projections

Distribute expense checks, travel advances

Make travel arrangements for employees going TDY

Complete all TTD’s for employees going TDY

Process expense reports for employees who have been TDY

Complete weekly man hour reports

Complete necessary paperwork for employees Visa’s

Process Payroll for Over 300 Employees

Process All Requests for Common Access Cards

Have assisted with entering information into the training database

Filing of training information into employees training file

Arrange GSA Vehicles for employee’s transportation

Maintained a Secret Clearance

Site Coordinator, URS Federal Services, Ft. Campbell, KY April 2010 – July 2011

Complete necessary reports to calculate budget projections

Complete weekly man hour reports

Distribute expense checks, travel advances

Make travel arrangements for employees going TDY

Complete all TTD’s for employees going TDY

Process expense reports for employees who have been TDY

Complete necessary paperwork for employees Visa’s

Process Payroll for Over 300 Employees

Process all requests for Common Access Cards

Have assisted with entering information into the training database

Filing of training information into employees training file

Arrange GSA vehicles for employee’s transportation

Maintained a Secret Clearance

Administrative Specialist, DynCorp International, Ft. Campbell, KY November 2004- March 2010

Complete necessary reports to calculate budget projections

Complete weekly man hour reports

Distribute expense checks, travel advances

Make travel arrangements for employees going TDY

Complete all TTD’s for employees going TDY

Process expense reports for employees who have been TDY

Complete necessary paperwork for employees Visa’s

Process payroll for over 300 employees

Process all requests for Common Access Cards

Have assisted with entering information into the training database

Filing of training information into employees training file

Arrange GSA vehicles for employee’s transportation

Maintained a Secret Clearance

Staffing Specialist, Manpower International, Clarksville, TN June 1999-November 2004

Supervise seventy-five to over one hundred employees daily

Recruit, interview and select employees for various positions

Administer assessments for all levels of clerical/administrative skills as well as industrial skills

Facilitate software training for customers and employees in multiple versions of MS Windows, MS Word, MS Excel,

MS Access, MS PowerPoint, Lotus 123, and Internet

Conduct outside service calls to ensure customer service and expand business

Coach, counsel and monitor employees to ensure quality performance and job satisfaction

Key player in maintaining necessary qualifications for ISO 9002 registration

Present company award programs to recognize excellent performance

Obtain bank and trade references to establish new customer credit

Actively work to ensure job safety through development of safety training and requirements

Plan quarterly sales blitz for customers and prospects

Process initial workers compensation claims; work with employees, physicians, and insurance company to ensure

recovery and reduce lost time

Maintain and monitor all unemployment claims

Responsible for coding accounts payable and coordinating payment with home office

Administer employee quality training

Also responsible for administrative duties: filing, ordering office supplies, mail distribution, pulling daily reports

Service Assistant, Manpower International, Clarksville, TN October 1998-June 1999

Responsible for all general office duties: filing, faxing and copying documents, pulling daily reports

Answering Multi-Line Phone

Greet Customers and Employees

Schedule Appointments for Prospective Employees

Responsible for all intake procedures

Education

Wabash Valley Junior College, Mt. Carmel, IL Completed 2 Semesters of General Studies

Miller-Motte Business College, Clarksville, TN Associates Degree of Applied Science in Accounting and Business Management

3744 Harvest Ridge

Clarksville, TN 37040

Cell 931-***-****



Contact this candidate