Office Clerk Customer Care
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Surname: Matyila
First Name: Msekeli Tennyson
Date of Birth: 8 November 1991
Languages: English / Xhosa / Afrikaans
Contact No.: 072*******
Residential Address: 22 Evelyn Street
The Reeds
0158
Email: **************@*****.***
EDUCATIONAL BACKGROUND
Highest Standard Passed: Matric
School: St Andrews College
Tertiary education : Transportation Management Diploma (part time 3rd year with one outstanding module)
Offering institution : University of Johannesburg
Modules covered :
Marketing Management
Strategic Management
Contract Management
Road Transport Legislation
Industrial Relations
Transport Operations Planning
Project Management
Transport Economics
Transport and Warehousing
Imports and Exports
Maritime
2
EMPLOYMENT HISTORY
Company: Royal Elephant Hotel & Conference Centre
Dates: October 2020 – April 2022
Position: Front Office Clerk
Duties: Welcome visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Completed guest check-in processes.
Responded to inquiries from callers seeking information.
Prepared meeting rooms and materials recorded important information.
Directed phone inquiries, answered customer questions and scheduled appointments.
Managing front office operations
Managing housekeeping operations
Developing effective managerial skills
Effective communication and time management techniques
Planning and control to satisfy food-quality
Hospitality facilities management
Managing beverages
Company: SACPCMP
Dates: September 2018 – September 2020
Position: Administrative and HR Clerk
Duties:
Provide relief at the reception
Avail human resource policies to employees
File employee records
Keep time attendance registers
Write standard letters for employees
Make arrangements for interviews
Make arrangement for training of employees
Leave administration
Issue and keep performance assessment records
3
Telephone answering and answering of enquiries
Company: Izwelonke Construction
Dates: June 2011 – November 2013
Position: Office Administrator
Duties:
Telephone answering and distribution of mail
Deliveries and Collections
Sending and receiving of faxes
Write basic appointment letter and memos
Open and maintain registers (leave and transport)
Records managements (Opening of employee files and filling of personal documents)
Filing of leave records
Filing of employee performance assessment records Skills:
Computer skills
Customer care skills
Communications and Problem Solving Skills
Driving skills
Interpersonal skills
COMMUNITY INVOLVEMENT AND HOBIES
President Award (silver) for community service offered while at St Andrews College Rugby Player at Centurion Rugby Club
Hiking/backpacking
4
REFERENCES
Name and Surname: Mr Mabuza Shabalala
Relationship: Operations Manager at Izwelonke Construction Contact No: 033*******
Name and Surname: Mrs Nomvula Rakolote
Relationship: Registrar or Head of Institution at the SACPCMP Contact No: 061*******
Name and Surname: Mrs Brooke Prinsloo
Relationship: Front Office Manager at Royal Elephant Hotel Contact No: 078*******
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