Jason V. Aga

774-***-**** adtqrj@r.postjobfree.com ** Springhill Rd, Framingham, MA 01701

OBJECTIVE

Experienced Retail Manager with a comprehensive background leading all aspects of retail operations. Proficient ability to increase sales through various techniques that drive profitability. PROFESSIONAL QUALIFICATIONS

PROFESSIONAL EXPERIENCE

District Manager (Corporate/Franchise Operations), 7-Eleven 2020 – Present

• Responsible for the oversight of 14 locations in the metro-Boston area.

• Lead and partner with store managers and franchise owners to make strategic decisions involving sales and profits.

• Ensure monthly merchandising plans are available and in accordance with company standards.

• Consisently monitor sales trends to ensure efficient ordering and customer satisfaction.

• Cultivate a culture of compliance with company standards, cleanliness, and customer service.

• Enforced safety, health, and security rules to guarantee regulatory compliance. General Manager, BJ’s Wholesale Club 2015 – 2020

• Accountable for all controllable P&L items.

• Provided excellent associate development resulting in the promotion of three Assistant Managers.

• Consistently monitored sales trends to adjust needed areas and exceed sales plans.

• Efficiently developed team members through training and consistent feedback.

• Led a team through two company restructuring projects while providing vital leadership skills.

• Implemented new company programs including ship from store and express pay.

• Oversaw operational changes giving customers the option to buy on line and pay in club. Store Manager, Walmart 2011 – 2015

• Directed and supervised employees engaged in customer service, inventory, and cash reconciliation.

• Responded to customer inquiries and complaints while maintaining proficient level of customer service and professionalism.

• Monitored sales activities to ensure customers receive quality service and products.

• Hired, trained, and accurately evaluated personnel in all departments.

• Instructed staff on handling difficult situations through role play and modeling expectations.

• Provided outstanding team member development leading to promotions for co-workers.

• Enforced safety, health, and security rules to guarantee regulatory compliance.

• Oversaw overall aesthetic of store through attractive merchandise displays that ensured strategic placement of products.

• Purchasing and Vendor Relations

• Shrink Reduction and Loss Control

• Merchandising Strategies

• Inventory Control and Management

• Covid-19 Safety Controls

• Efficiency and Productivity Improvement

• Team- Building, Training and Supervision

• Budgeting and Forecasting

• Recruiting and Retention

• Associate Development

Store Manager – Evening Operations, Hannafard 2009 – 2011

• Led store team to an environment where consistent sales goals were met and in turn, reduced operating costs.

• Gained universal managing skills through managing different every department in store.

• Prioritized employees by listening to their goals and helping them reach their potential aspirations.

• Trained and developed team in customer service techniques to optimize customer experience and increase sales.

• Developed a noteworthy reputation for leadership due to excellent interpersonal skills amongst employees; as well as a willingness to lead by example.

• Coordinated community outreach and charitable events as the designated community service lead. Deli Manager/Produce Manager/Bakery Manager/Assistant Store Manager, Hannaford 2000 – 2009

• Achieved district’s highest positive accrual of shrink from 2007-2009 due to efficient inventory management.

• Grew department sales 10% through effective promotional merchandising.

• Became the District Trainer for deli department; assisted in the training of new managers and preparation of store openings.

• Service Recognition Award winner.

• Storewide Health & Safety Coach, ensured compliance with all health and safety regulations.

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