Shawanda douglas Houston, Tx *****

adtqq9@r.postjobfree.com

+1-832-***-****

To obtain and secure a position that will enable me to utilize my organizational skills, attention to detail, as well as my ability to work well with others. I am a quick learner in faced paced environments and I am up for any challenge that will enhance my career goals.

Authorized to work in the US for any employer Work Experience Customer Service Representative

AAA Texas - Cypress, TX March 2021 to Present

•Answer high volume incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

•Demonstrate accuracy in processing client policy modifications based on the data given

•Verify new customers coverage and present policyholders with proof of insurance paperwork

•Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

•Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

•Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Customer Service Representative Asurion - Cypress, TX

February 2020 to February 2021

•Answer high volume incoming calls regarding claims and technical issues provided by protection plans • Demonstrate accuracy in processing client claims based on the data given

•Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

•Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

•Check to ensure that appropriate changes were made to resolve customers problems

•Determine charges for services requested, collect deposits, payments or arrange for billing

Ambassador/Fulfillment Associate

Amazon Fulfillment Center - Houston, TX July 2017 to February 2020

•Customer service warehouse

•Problem solving with MS word, Excel, Outlook, Access etc. • Data entry

•Pick/Pack items for shipping on a time management system

•Train over 100 people quarterly how to do the job as safe, proficient and accurate as possible • Fulfill customers orders

•Vendor returns

•Take incoming calls from customers about product complaints

•Count inventory, stow items, etc.

•Crossed trained and provided back for other employees when needed

Wal-Mart Associate

Walmart - Houston, TX January 2014 to June 2017

•Customer service team

•Answered customers' questions and addressed problems and complains in person and via phone • Helped customers select products that best fit their personal needs

•Educated customers on product and service offerings

•Cashier

•Maintained visually appealing and effective displays for the entire store

•Offered exceptional customer service

•Kept the showroom clean and maintained neat, orderly product displays

•Stocking experience

•Completed floor replenishment to guarantee size availability and promote customer satisfaction • Built customer confidence by actively listening to their concerns and giving appropriate feedback

Education

High school diploma

Spring High School - Spring, TX August 2004to June 2007 Skills

•Fulfillment Associate

•Amazon Fulfillment Center • Cash Handling

•Excel

•Word

•Organizational skills

•Customer Service

•Stocking

•Account management

•Collections

•Data Entry

•Problem management

•Warehouse experience

•Management

•Phone Insurance Etiquette • Computer Operation

•Typing

•Phone Etiquette

•Team management • Microsoft Outlook

•Communication Skills • Microsoft Powerpoint

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