Post Job Free

Resume

Sign in

General Manager Customer Service

Location:
Phoenix, AZ
Salary:
2k month
Posted:
November 28, 2022

Contact this candidate

Resume:

Willie Davis, Jr.

**** * ********* **., ***. ****, Phoenix, AZ 85024

adtqp9@r.postjobfree.com

260-***-****

An experienced, upper-management, results-driven leader with proven ability to increase overall food and liquor sales while able to decrease labor costs. An energetic, team motivator who specializes in staff development and enrichment, with the ability to create and implement processes to maximize business operations and productivity. Able to strategically develop an agile approach for success based on individual business assessment.

Work Experience

Manager

RnR Gastropub- Scottsdale, AZ

April 1, 2020 to November 10, 2022

Responsible for staff training, development and enrichment with an emphasis on client experience.

• Implemented innovative training methods for bartenders and servers

• Developed and created new menu items including new cocktails

• Increased sales through cultivation of new talent and customer service

• Experienced in high-end clientele and celebrity accommodations

Entrepreneur/Co-owner

Liv Live Social Media Platform

1/2/2020 to Present

Responsible for nationwide marketing and outreach to amplify new platform visibility and branding.

• Strategic business development

• Client relationship manager

• Innovative content creator

Entrepreneur/Co-owner

Know Love Entertainment

February 2018 to Present

Responsible for marketing to a specific target audience, branding and service. Devised strategies for

each individual event, with focus on price, product, promotion and location.

• Planned, coordinated and successfully executed two professional rodeos with record sales

• Nightclub and promotional events

• Charity event-driven projects

Assistant General Manager

Modern Margarita- Phoenix, AZ

November 2019 to March 2020

Responsible for staffing at all locations throughout the Phoenix metropolitan region.

• Training development

• Operations management for all locations

• Ordering liquor and inventory

Area Manager

Matty Gs - Mesa, AZ

June 2019 to October 2019

Responsible for overall business operations and business development.

• Training development

• Operations management for all locations

• Marketing and fundraising agent

General Manager

State 48 Brewery - Scottsdale, AZ

January 2019 to May 2019

Responsible for overall business operations and business development.

• Training development

• Operations management for all locations

• Ordering liquor and inventory

General Manager

High and Rye - Scottsdale, AZ

October 2018 to January 2019

Responsible for overall business operations and executed innovative strategies to increase revenue exponentially.

• Increased sales 18K to 31K per week

• Labor % 55 dropped to 38% per week

• Comp % 3.5 dropped to 1.2% per week

General Manager

State 48 Brewery - Phoenix, AZ

September 2018 to October 2018

Responsible for:

• Grand Opening celebrations

• Menu/bar menu development

• Staff training program development and implementation

• Hiring competent and talented staff members

Manager/ Bartender

The Park Bar - Phoenix, AZ

January 2018 to September 2018

Performed daily management of accounts receivable, supply orders, front of the house staffing. Responsible for training and supervising staff of 28 employees, liquor ordering, inventory, sales, drink features, and general restaurant operations.

• Guest Check average increased by 30%

• Liquor Cost lowered by 16%

• Overall sales increased by 22%

Assistant General Manager

Chili's Restaurant

March 2013 to January 2017

Performed daily management of computer accounts receivable, financial record, general books, supply orders, sales journals and processing payroll. Trained and supervised between 40 to 60 employees. Devised strategies to improve food quality, execution, staff retention and development. Maximized visibility through strategic marketing plan.

• Ranked #1 out of 156 franchise in the Midwest

• Ranked #1 in P.P.A./ Ranked #1 in total sales

• Ranked #1 in liquor sales/ Ranked #1 in liquor cost

General Manager

Tersodo Lounge

May 2012 to November 2012

Responsible for overseeing all account management, financial analysis, business development and payroll activities. Compiled statistical reports, including receipts and expenditures, accounts receivable and other items pertinent to business operations.

• Lowered liquor costs by 25%

• Created craft cocktails

General Manager- Head Coach

Professional Arena Football Team

September 2009 to June 2011

Offensive Coordinator/ Quarterback Coach responsible for player recruitment and development. Observed players while they performed to define need for individual or team improvement. Determined strategy during games, independently or in conference with assistant coaches capitalizing on opposing team’s weaknesses. Oversaw all day-to-day operations of venue, directed marketing team and developed sponsor packages. Increased sales, and community service events.

• Constructed a new professional team from ground zero

• Created, developed and marketed brand for team

• Home attendance average: 9,500

• Garnered 450K in sponsorships

General Manager- Head Coach

Fort Wayne Freedom

October 2007 to June 2008

Offensive Coordinator/ Quarterback Coach. Responsible for player recruitment and development. Observed players while they performed to define need for individual or team improvement. Collaborated with coaches from other areas to learn new techniques for building strong programs. Responsible for the development of promotional activities concerning all home games.

• Development enrichment for Front Office staff

• Developed coaches and players skill sets

• Marketed and created brand for team

• Home attendance average 10,100

• Garnered more than 475K in sponsorships

Education

B.A. of Business Management

University of Louisville

1992 to 1995

*Decorated football athlete earned academic scholarship

A.A. in Business

Western Illinois University

1990 to 1992

*Earned football/baseball athlete academic scholarship

Skills

Business development, Team Management, Scheduling, Inventory, Training, Payroll, Operations, Restaurant Experience, P&L Management, Management, Experience

Areas of Expertise

• Business Development

• Team Management



Contact this candidate