Customer Service General Manager
Resume:
Joseph Benbow
General Manager
Energetic leader with practice in heading initiatives implemented within diverse teams. Experience in quality improvement and management of daily operations to create the most efficient teams. Aiming to apply broad skillset and knowledge base to fulfil organizational objectives.
CONTACT
196 McBride Rd,
Fayetteville, GA
30215
joefish95north@gma
il.com
EDUCATION
Bachelor of Arts in
Psychology
SUNY New Paltz
New Paltz, NY
1993-1997
Fiber Optics Certification
New York, NY
2012
OSHA Certification
Atlanta, GA
2021
SKILLS
Professional
Management
Customer Service
Conflict Resolution
Teamwork
Communication
Decision Making
Emotional Intelligence
Data Analytics
Training
Accounting
Technical
Microsoft Word
Microsoft Excel
Microsoft Power Point
Fishers of Men / General Manager
Apr 2017 – present
• Manage restaurant operations and maintain high standard of customer satisfaction.
• Responsible for the overall food and beverage operations by formulation of policies, business goals and exceeding revenue targets.
• Responsible for the training of new team members on the quality standards and regulations of the restaurant.
• Worked directly with health inspectors and city officials to ensure that the restaurant meets and exceeds local laws, codes and regulations.
• Manage front of house staff including servers and cashiers.
• Manage back of house operations; including food preparation, quality control and expediting.
• Managed all of the restaurants food inventory and operating supplies.
• Responsible for the strategic marketing and advertising efforts that increase brand awareness, exposure and overall revenue.
Athena Farms/Produce Manager
Aug 2016 – Apr 2017
• Overseeing and managing the produce department. Contribute to team effort by accomplishing related results as needed.
• Organized and monitored the receiving of produce received from all suppliers and delivery trucks.
• Maintain produce staff job results by coaching, counseling and disciplining employee; planning, monitoring and appraising job results.
• Controlled inventory by conducting physical counts. Restaurant Depo /Seafood Manager
Jan 2007 – Aug 2016
• Maintain equipment structure and level to accomplish the seafood departments mission in a safe and effective manner.
• Ensure company standards for quality and service were exceeded by each team member.
• Developed close relationships with clients and analyzed their needs to move inventory, which cut department damages and increased revenue.
• Assisted with interviewing, hiring, training and development of employees.
• Effectively implemented new systems and procedures that increased sales, which resulted in being a top sales performer across the organization. WORK EXPERIENCE
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