Customer Service Coordinator
Resume:
Gloria Menefield
Madison Heights, MI *****
***********@*****.***
Results-driven administrative professional bringing progressive background in a sales environment. Natural leader and problem-solver with exceptional skills in customer relations, budget support and scheduling. Manage competing priorities with organized and resourceful approaches Work Experience
Home Equity Consultant
LoanCraft, LLC - Troy, MI
May 2022 to November 2022
responsible for processing home equity loans by ordering, obtaining and analyzing documentation required to facilitate the movement of loans through to closing as efficiently and timely as possible. Customer Service Supervisor
Auburn Pharmaceutical - Rochester Hills, MI
September 2021 to February 2022
· Maintained adequate shift coverage by coordinating schedules and monitoring employee attendance
· Improved customer service standards by assessing staff performance and offering constructive feedback.
· Elevated performance with skilled supervision, training, work direction and guidance for personnel.
· Mentor team members to apply quality customer service techniques to foster satisfaction.
· Preserved customer loyalty by quickly and completely resolving complaints
· Covered daily office workloads through effective staffing and resource coordination.
· Motivated employees to continuously grow knowledge and enhance abilities.
· Empowered employees to independently resolve problems and disputes.
· Troubleshoot problems and developed successful solutions.
· Collaborated with team members to meet daily demands and handle challenging projects.
· Helped team handle high-volume work by prioritizing tasks and organizing supplies. Customer Service Coordinator
Auburn Pharmaceutical - Troy, MI
January 2021 to August 2021
· Responsible for all shipping delays and errors
· Responsible for contacting customer accounts for delays
· Communicating with New and past customers with any concerns and/or problems
· Setting up customers on Auburn Pharmaceuticals varied online platforms
· Covering vacationing staff
· Onboarding/Training
· Help facilitate contest
· Updating accounts for ordering specialized medications
· Updating customers’ accounts State and Federal license's
· Working with I.T department to fix issues relevant to sales department Account Manager
Auburn Pharmaceutical - Troy, MI
May 2004 to December 2020
· Built relationships with new clients
· maintained and nurtured business relationships with existing clients
· Identified accounts with shrinking revenue and address at risk customers
· reaching out to these accounts to ensure retainment
· Managed daily task consistently
· sought out opportunities to learn new skills
Education
Business Management
Wayne State University - Detroit, MI
Skills
• Performance evaluation Employee schedule management Records management Report generation Time tracking Complaint resolution Policy development
• Microsoft Office
• Sales
• Recruiting
• Microsoft Excel
Certifications and Licenses
Michigan Real Estate License
July 2022 to July 2025
Michigan Real Estate License
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