Customer Service Legal Assistant

Jillian Hollenbeck

**** * **** *

Salt Lake City, UT 84108

808-***-**** jillianhollenbeck.@ymailcom

EXPERIENCE

Stoel Rives LLP, Salt Lake City, UT — Trademark Paralegal June 2021 - October 2022

Prepare and file trademark applications with the USPTO and WIPO, prepare filings for TTAB, prepare and file o ce action responses, prepare searches, handle copyright and infringement claims, prepare and file statements of use, extension requests, and maintenance filings, prepare reporting to the client, run docket reports. Michael Best & Friedrich, Milwaukee, WI and Salt Lake City, UT — Intellectual Property Administrator

June 2014 - July 2020

Customer service with clients and foreign associates, Handling of information Disclosure Statements, client intake, preparing and filing powers of attorney, o ce action responses, proof patents, filing receipts and recorded assignments, preparing and filing utility, design and PCT (Patent Cooperation Treaty) applications, corresponding with US and international business associates, receptionist responsibilities, o ce inventory and ordering supplies, setting up meetings.

Bateman IP, Salt Lake City, UT — Docketing Supervisor/Paralegal June 2013 - June 2014

Customer Service for clients and foreign associates, responsible for all IP prosecution and litigation docketing (US and foreign), filed applications (provisional, utility, design and PCT) with USPTO, prepared and editing applications, drafted and filed POAs (Power of Attorney), declarations, assignments, ADSs (Application Data Sheet), etc., prepared correspondences for clients and foreign associates, supervised filing and intake of incoming mail, performed basic o ce duties (scanning, copying, filing, faxing, mail, etc.), o ce inventory and ordering supplies

Durham Jones & Pinegar, Salt Lake City, UT — Docketing Specialist/Legal Secretary April 2012 - June 2013

Customer service for clients and foreign associates, responsible for all US and foreign docketing, maintained and updated physical and electronic filing system, processed invoices to the billing dept., maintained firm and client databases and spreadsheets, performed clerical duties (filing, copying, faxing, scanning), maintained personal attorney dockets, supporting five attorneys and two paralegals.

Workman Nydegger, Salt Lake City, UT — Legal Assistant January 2010 - January 2011

Customer Service for clients and foreign associates, created monthly incentive and activity reports, inventor payment slips, foreign and US cli- ent correspondences, maintaining physical and electronic filing systems, maintaining firm and client databases and spreadsheets, performed clerical duties (filing, faxing, scanning, copying, etc.). American Savings Bank, Honolulu, HI — Bank Teller

January 2009 - August 2009

Customer Service for customers, depositing money into customer accounts, cashing checks, handling customer complaints, creating cashier’s checks, wire transfers, currency exchange, and providing cash withdrawals.

Market Street Grill, Salt Lake City, UT — Server/Hostess January 2006 - August 2006

Customer service, barbacking, serving food, showing customers to their table, handling checks and processing payments, maintaining a clean environment. Home for Autistic Children, Salt Lake City, UT — Caretaker January 2006 - August 2006

Customer Service, responsible for the care of autistic girls, provided meals, went on walks, made sure they were bathed and dressed, took them on car rides, watched over them at night during graveyard shifts.

Great Salt Lake Dinner Cruise, Salt Lake City, UT — Bartender/Server April 2003 - October 2004

Customer Service, bartender/barback, barista, server/food runner, worked parties, worked to provide whatever the customer needed, readying the boat for departure from the marina, assisted in docking the boat in marina, assisting guests to disembark. SKILLS

Customer Service

Microsoft O ce

Organizational Skills

Reliability

Wanting to help others

Compassion

Patience

Computer Skills

Multi-Tasking

Adaptable

Team Player

EDUCATION

Salt Lake Community College, Salt Lake City, UT — Associates of Applied Science January 2000 - December 2019

Studied graphic design, paralegal studies, general studies REFERENCES

Plymouth D. Nelson — Partner, Michael Best & Friedrich 262-***-****, ********@***********.***

Eliana Carter — IDS Coordinator/Supervisor, Michael Best & Friedrich

414-***-****, ********@***********.***

Amanda Villa — Legal Assistant, Michael Best & Friedrich 801-***-****, ***********@*****.***

Contact this candidate