Customer Service Support Representative
Resume:
Jessica Douglas
Ready to go to work immediately!
Danville, VA 24541
************@*****.***
Authorized to work in the US for any employer
Work Experience
Survey Caller
Dynata, LLC - Danville, VA
September 2022 to Present
• As a Survey Caller you will conduct phone surveys from home.
• Shift smart partners with well-known brands to conduct surveys on their behalf.
• Read from scripts and record answers from respondents using our software.
• Maintain high PR % to get Priority shifts.
Manufacturing Associate
PlyGem/ Cornerstone Building Brands - Rocky Mount, VA September 2021 to April 2022
• Production worker on assembly line
• Measured windows to put correct labels
• Packed windows in correct carts
• Made sure No mistakes on products
• Take appropriate actions to send a remake
Assistant Manager
Ma Hollins convenient store - Danville, VA
January 2017 to November 2019
• Managed nightly cash, register, financial and sales total
• scheduling
• Ordered new inventory
• Bank deposits
Manager
Mt Hill Mini Mart Convenient Store - Danville, VA
March 2015 to January 2017
• Controlled all aspects of Inventory
• Accounts payable and receivable
• Responsible for tills before and after shift
• Checked in vendors
• Made sure store was stocked and made sure orders were done and filled every week
• Made schedule every week
• Bank deposits
• Made sure store had money and change for every shift
• Made sure cleaning duties have been done every week Customer Service Representative
Televista - Danville, VA
February 2012 to May 2015
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Collected and documented orders
• Responsible for troubleshooting applications
• Responded to inquiries and issues
• Assisted customers via live
Education
High school diploma
Skills
• Store management
• Retail management
• Cash handling
• Sales management
• Inventory control
• Stocking
• Payroll
• Training & development
• Leadership
• Upselling
• Account management
• Budgeting
• Microsoft Excel
• Microsoft Word
• Manufacturing (2 years)
• Assembly line (2 years)
• Power tools (5 years)
• Hand tools (10+ years)
• Communication skills
• Customer service
• Microsoft Windows
• Accounts payable and receivable (2 years)
• Assistant manager experience
• Assembly
• Merchandising
• Pricing
• Bookkeeping
• Cooking
• Cleaning
• Restaurant experience
• Management
• Financial Report Writing
• Recruiting
• QuickBooks
• Software Troubleshooting
• Public Relations
Additional Information
I'm dependable, hard worker, friendly, can work alone or with teammates, get along with everyone, fast pace and responsible. Give me a chance and you won't regret it.
Contact this candidate