Summary

Call center representative with five years of experience, and 15 years of customer service experience. Providing excellent customer support.

Experience

Genevieve McKenzie Macon, GA

Caregiver for Elderly 01/2022 - 11/2022

Providing care for senior patient.

The Williams Group Macon, GA

Call Center Representative 08/2016 - 12/2021

Helped large volume of customers every day with a positive attitude and focused on customer satisfaction. Placed outbound customer service or customer satisfaction calls to follow up on issues Resolve concerns with products or services to help with the retention and drive sales and services Adhesive to companies policies to consistently achieve call time and quality standards Walmart Macon, GA

Customer Service Manager 11/2004 - 11/2019

Supervise employees and accessed performance to determine training needs Introduce high standards for customer service

Resolved customer complaints while prioritizing customer satisfaction and loyalty Kept accurate records to document customer service actions and discussions Skills

Computer skills, Microsoft office, Customer service, Microsoft excel, Cash handling, Windows, Supervising experience, Typing, Cashiering, Microsoft word, Computer literacy Education

Middle Georgia State College Macon, GA

Business Management 06/2015

GPA 3.5

Sandra Shurney

478-***-**** adtqlm@r.postjobfree.com 4434 Houston Avenue, Macon, Georgia