Administrative Assistant Customer Service

ACCOMPLISHED ADMINISTRATIVE EXECUTIVE & CUSTOMER SERVICE LEADER WITH DIVERSE EXPERIENCE IN SALES MANAGEMENT AND COMMUNICATIONS SEEKING TO LEVERAGE MY ENTHUSIATIC MANAGEMENT SKILLS AND UNIQUE SENSE OF CREATIVITY

Dedicated and effective customer service professional with 10 years’ experience in administrative leadership, sales, customer loyalty and retention metrics

Productive relationship builder, skilled in oral and written communication

Highly professional-dependable, reliable, and to perform duties with no supervision

PROFESSIONAL SKILLS LEADERSHIP EDUCATION

Opening & Closing Procedure Retail Inventory Management Recruiting & Interviewing Sales Professional

Training & Development Operational Improvements Calendar Coordination & Scheduling

Motivational Speaker Accurate Money Handling Innovative Marketing Strategies Payroll

MAC, PC Microsoft (Excel, Word, PowerPoint) Google Docs Outlook

Associate of Arts, Liberal Arts Human Social Sciences, Nassau Community College

Bachelor of Arts, Communications & Media, SUNY Old Westbury

Intern/Writer – The Catalyst – Old Westbury School Newspaper

PROFESSIONAL EXPERIENCE

Executive Administrative Lead

Jus Catering, LLC - Private Chef Services, Atlanta GA February 2022 – October 2022

Conduct daily management of client scheduling, coordination of special events, and private chef services

Formulate client invoices, manage accounts receivable, and oversee vendor accounts

Developed protocols and service manuals for service staff

Maintain vehicles, insurance, and large equipment

Assist with the planning and execution of larger events when needed

General care and upkeep of small wares, china, silver, and glassware for events

Sales Manager: Business Development Center

Hempstead Ford-Lincoln Dealer, Hempstead NY July 2017 – February 2022

Spearheaded talent acquisition and training of all sales employees

Formulated sales tools and marketing plans and steadily increased monthly revenue on average by 15%-18%

Established and maintained strong client connections and relationships to secure sales leads and returning customers – 95% customer satisfaction rating – no complaints during last 3 years

PROFESSIONAL EXPERIENCE (CONTINUED)

Contributed to bottom-line, averaging 25-40 sales per month

Encouraged team-based incentives through team building and partner accountability to ensure team’s commission – guaranteed team’s commissions pre-covid 2017-2019

Directed monthly department meetings and presented strategic marketing plans that exceeded monthly sales goals – incentive programs

Developed new business through scouting leads via phone, mail, tradeshows and the internet

Promote sales and implement marketing campaigns to increase revenue in chosen market areas

Oversaw scheduled appointments for buyers, test drivers, and delivery of vehicles

*Reason for leaving: Relocation

Administrative Assistant March 2012 – July 2017

Calvary Tabernacle, Hempstead, NY

Administrative Assistant:

Discreetly oversaw member relations, ensuring discretion and privacy were maintained

Collaborated well with colleagues to maintain existing and develop new membership profiles

Performed all executive clerical duties which include but aren’t limited to; phone support, mail organization, financial record keeping, office communication, filing support, and calendar management

Created and managed specific spreadsheets/reports per Executive requests

*Reason for leaving: Secured Salaried Management Position

***

Contact this candidate