Mail Handler Customer Service
Resume:
Charles Nelson
Port Saint Lucie, FL *****
****************@*****.***
Work Experience
Contract Logistics Specialist
Kuehne+Nagel - Jupiter, FL
November 2021 to Present
The Warehouse Associate performs various warehouse activities to ensure the full and efficient operation of the Distribution Center such as receiving, sorting, picking, packing, and shipping orders. Inventory Specialist (Temporary Position)
Depuy Synthes via Kelly Services - Palm Beach Gardens, FL January 2021 to November 2021
• Maintain the integrity of inventory in the finished product stockrooms.
• Pulls daily orders per customer service pick lists (including independent demands).
• Packs and ships orders per assigned transportation.
• Interacts daily with customer service to ship products as needed.
• Uses Federal Express and UPS shipping computers.
• Stock shipping supplies, including boxes, bags, and bubble wrap.
• Responsible for keeping immediate and adjoining areas clean (to include breaking down and disposing of boxes).
• Assist with other tasks/projects as requested by Order Processing Supervisor or Manager. Loading Dock Shipping Specialist
Niagara Bottling - Jupiter, FL
January 2020 to January 2021
• Facilitates the flow of information between logistics, production and sales to ensure timely and accurate service to customer base.
• Checks in trucks and communicates loading instructions to forklift drivers.
• Provides correct loading document/bills of lading and truck seals upon leaving the facility.
• Develops a working knowledge of WMS systems to research inventory or print bills of lading.
• Informs QC/CS regarding returned goods and ensure quarantine procedures are followed.
• Maintains appropriate records and reports required for daily shipping and inventory control.
• Involvement in continued process improvement and cost reduction.
• Maintains a clean, orderly and safe warehouse.
• May be required to drive forklift when needed.
• Regular and predictable attendance is an essential function of the job.
• Answers/makes phone calls using proper phone etiquette.
• Communicates with inside and outside contacts to ensure loading of trucks on time and troubleshoot any issues.
• Coordinates with transportation and production/scheduling to ensure all shipments are flowing in and out of warehouse as scheduled
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Service Writer/Customer Service Lead
Tire Kingdom - Jupiter, FL
January 2016 to May 2019
• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk, facilitate financial transactions
• Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians
. Stocked tires and others parts in wear-
house.
Supervise front end of store
Open and Close store
Oversee all commercial purchases.
Casual Mail Handler (Seasonal)
United States Postal Service - West Palm Beach, FL October 2015 to January 2016
• Organized mail in to appropriate bins marked for transportation to other centers
• Delivered mail to distribution areas and internal post office boxes
• Distributed packages to customers who present appropriate documentation and identification
• Loaded mail in sack, bag etc. that been scanned to be shipped out Transportation Security Officer (TSO)
Trinity Technology Group - Sanford, FL
January 2014 to October 2015
• Screened passengers, coordinated security, and gathered intelligence.
• Oversaw the federal government's transportation-related issues during a national emergency.
• Able to lift and carry up to 70 pounds.
• Can type 45 Words per minute
• Responsible work of more than average difficulty performing activities associated with operating the department's Teletype system, responding to requests from the public, and providing general office support.
• Responsible for simultaneously operating computer-aided dispatch systems, a multi-channel radio console and a multi-line telephone. Work requires the ability to complete assignments quickly and accurately and to handle several requests simultaneously. Parts Delivery
Education
Bachelor Degree In- Progress in Business
University of Phoenix-Online Campus - Arizona
November 2021 to June 2024
Certificate in Wastewater Operator
Palm Beach State College - Lake Worth, FL
August 2015 to December 2015
Associate in Arts in Business Administration
Indian River State College - Fort Pierce, FL
August 2010 to May 2012
High school diploma
Saint Lucie West Centennial High School - Port Saint Lucie, FL August 2007 to May 2010
Skills
• Customer Service (8 years)
• Microsoft Word (10+ years)
• Sales (3 years)
• Microsoft Office
• Excel (1 year)
• Powerpoint (10+ years)
• Data Entry
• Pallet Jack Experience (2 years)
• Shipping Receiving
• Logistics
• Warehouse Associate (5 years)
• Shipping
• Forklift
• UPS (5 years)
• Warehouse Management System
• Phone Etiquette (10+ years)
• Order Picking (5 years)
• Computer Networking
• Microsoft Office (10+ years)
• Cash Handling (3 years)
• Warehouse experience
• English
• EDI
• Analysis skills
• SAP
• Leadership
• Windows
• Typing
• Quality control
• Hand tools
• Computer literacy
• Supply chain
• Inventory Control
• Manufacturing
• Packaging
• Organizational Skills
• Administrative Experience
• Time management
• Shipping & receiving
• Retail sales
• Driving (3 years)
• Delivery driver experience (3 years)
• Process Improvement
• Warehouse Management
• Intelligence Experience
• Hospitality
• Home Care
• Personal Assistant Experience
• Hoyer Lift
• Pricing
• Management
• Research & development
• Filing
• Wastewater
• Security
• Purchasing
• Team Management
• Sales (3 years)
• Customer support (3 years)
• Retail sales (3 years)
• Medical terminology
• Negotiation
• Freight Experience
• Quality Assurance
• Manufacturing (2 years)
• Documentation review
• Agile
Certifications and Licenses
Driver's License E Class
Present
Security Officer D
D3127271 Florida
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