Joshua Nduka

**-** ****** ******, ********** WA* 1PG 077********

adtqke@r.postjobfree.com

PROFESSIONAL

SUMMARY

Professional and knowledgeable customer representative versed in administrative support and customer service. Offering years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

SKILLS Provide administrative support,

high standard of interpersonal

Communication, manages

multiple schedules and meeting

requests simultaneously,

Drafts emails, and responds to

general inquiries and concerns,

good with Outlook,

Excel, Word, PowerPoint, and

Visio, Providing administrative

support e.g., vacation

Coverage, expense reports,

payroll. I'm very efficient. High

level of work rate, work

Smart, able to work in fast pace

environment

Skills

Decision Making 5/5

Critical thinking and problem

solving 5/5

Teamwork 5/5

Time Management 5/5

Fast Learner 5/5

Microsoft Excel 5/5

Effective Time Management 5/5

Adaptability 5/5

Ability to Work Under Pressure

5/5

Computer Skills 5/5

Communication Skills 5/5

Computer Networking 5/5

Cisco Networking 5/5

Microsoft Office 5/5

Resource Coordination and

Allocation

Pre-Sentencing Investigations

Multi-Line Telephone Systems

Administrative Duties

Business Correspondence

Office Supplies and Inventory

Strong Organizational Skills

Insurance Eligibility Verifications

Confidentiality and Data

Protection

Document and File Management

Ease with Computers and

Technology

Multitasking and Time

Management

Invoice Processing

JN

Customer Service 5/5

WORK HISTORY CUSTOMER SERVICE AGENT

Broadbased, Lagos Nigeria

10/2021 to 09/2022

Worked as an inbound and outbound Customer service representative Answering customer enquiries or passing unresolved issues on to the appropriate department.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Followed up with customers to offer additional support and check resolution satisfaction

Met inbound customer needs while maintaining strict performance targets

Resolved issues based on thorough investigations of concerns. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. CUSTOMER SERVICE REPRESENTATIVE

Hispeed LTD Lagos

03/2013 to 12/2018

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. EDUCATION Bachelor of Science Computer engineering University of Lagos, Nigeria

09/2021

High School Diploma

Lagos state model college badore

07/2012

CERTIFICATIONS

Cisco CCNP

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