Ashley N. Hicks

Waipahu, HI ***** • 808-***-****

adtqk2@r.postjobfree.com • www.linkedin.com/in/anhicks16

Qualifications Summary

Versatile and strategy-driven professional with extensive experience in business operations management, procurement, and team leadership.

Recruitment & Talent Acquisition

Expert in managing recruitment operations, including interviewing, selecting, and training potential talent. Solid commitment to diversity, equity, and inclusion.

Talent for tracking performance and building detailed reports to ensure data-driven decisions.

Facilities Management & Safety

Recognized for promoting impactful changes to improve operational efficiency, quality, and service delivery.

Documented achievement in ensuring workplace safety, process improvements, and quality control.

Sourcing & Procurement

Success in managing procurement operations from processing purchase requests and communicating with vendors to maintaining inventory control.

Proficient in deploying vendor sourcing and negotiation techniques to drive quality and cost savings.

Team Leadership & Training

Excel at building goal-oriented working environments and motivating teams to accomplish set objectives.

Refined communicator with the ability to interact easily with people from diverse backgrounds and cultures.

Professional Experience

Hines Interests Limited Partnership, Bellevue WA 2018 – 2022

Lead Assistant Facilities Manager, Meta

Delivered leadership and direction for strategic planning, operational excellence, and budget management. Managed a budget of over $1M for RSF across multiple buildings in Bellevue and Seattle, WA. Planned and managed large-scale projects from inception to completion. Led a multi-disciplinary team of over eight staff members with a focus on ensuring compliance with health and safety protocols for employees and visitors. Oversaw risk management, including Conflicts of Interest and Non-Disclosure Agreement tracking. Conducted quality assurance inspections and managed the first day of business (FDOB) execution for 1M sq. ft. Meta Bellevue office expansion.

●Contributed to the reduction in maintenance expenses by identifying areas of improvement and implementing best practices based on collecting, analyzing, and summarizing data and variances.

●Ensured unhindered operations by maintaining equipment, improving facility services, and securing over 20 vendor service contracts with an annual budget of $4M.

●Strengthened control and optimized decision-making process through budget reports, accruals, and re-projections.

●Delivered highly complex projects within the agreed timeframe, quality, and specifications in coordination with base building management, workstream teams, and vendors for services.

●Guaranteed compliance with company policies and procedures while managing vendor onboarding, administration, and quality assurance of work performed by partners.

●Achieved 62.5% savings on all massage chairs as well as 100% cost savings on all automated towel and soap dispensers across Meta Bellevue Facilities via the vendor.

Hines Interests Limited Partnership, Sunnyvale CA 2014 – 2018

Assistant Facilities Manager, Amazon

Accomplished all significant challenges associated with delivering over 2,000 annual facilities services and repairs, including reviewing, rerouting, and reassigning trouble tickets. Led a team of facilities technicians with a focus on streamlining end-to-end operations and timely completing the assigned projects. Spearheaded a wide range of functions, including facilities procurements, vendor onboarding, website updates, digital media, conference room scheduling, and event planning. Formulated events request forms using MS SharePoint for employees to gather all necessary requests.

●Maintained strict compliance with health and safety protocols to ensure the well-being of employees and visitors.

●Built and maintained collaborative relations with base building management, workstream teams, and vendors for services to develop full-scale project plans and track project deliverables.

●Improved operational efficiency and service delivery by creating a local team and client/employees for trouble ticketing system updates.

University of San Francisco, San Francisco, CA 2007 – 2014

Office Coordinator, 101 Howard Branch Campus

Managed facilities services, including room booking, building access, audio-visual equipment, and library reservations. Analyzed data and processed payroll deductions for over 600 faculty and staff. Addressed and resolved queries from over 1400 students, staff, faculty, and business partners. Delivered administrative support to the department of public safety. Identified and resolved discrepancies by reconciling daily deposits. Processed outgoing requisitions and managed the citation system.

●Maintained a healthy stock level of required resources by keeping precise records of office supply inventory.

●Developed, defined, and enforced facility policies and procedures to ensure a safe and clean academic environment.

●Processed and reconciled monthly branch campus purchases and invoice requests via concur expense solutions.

●Managed full recruiting cycle, including interviewing, selecting, and training of over 30 department student staff employees each academic year.

●Recognized as an active member of the USF community with various partners, including the office of business and finance, disaster preparedness colleagues, and university lieutenants.

●Updated daily crime-log notifications and generated university safety bulletin communication.

Education

Bachelor of Arts, Major – Psychology, 2006

University of San Francisco, San Francisco CA

High School Diploma, 2001

Maryknoll School, Honolulu, HI

Honors & Awards

ACS Relay for Life Fundraising, 2006

Graduate Business Association Staff Choice Award, 2013

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