PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Jordan Legette

470-***-**** adtqjp@r.postjobfree.com Lawrenceville, Ga 30044 I'm motivated Customer Service Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.

• Inventory counting • Order picking • Hospitality and accommodation

• Calm demeanor • Documentation • Paperwork processing

• Delivery scheduling • Positive and professional

Customer Care Associate

Amazon, 2022 - Current

Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.

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Kept detailed records of customer requests, resolutions and relevant feedback to improve future service delivery.

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• Demonstrated excellent internal communication to work efficiently with wider team.

• Identified and flagged recurring customer complaints with manager. Verified and logged high volume of daily data, tracking account payments and updating personal information.

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• Met individual and team KPIs set by management.

Data Entry Clerk

Hollis Cobb, 2021 - 2022

• Safeguarded data accessibility through effective file management and organization.

• Verified data accuracy by consistently reconciling work with documentation.

• Maintained accuracy while entering high-volume data into designated fields.

• Prepared documents for scanning by removing staples and sorting in correct order.

• Staged documents for destruction in secure shred containers following entry and quality control.

• Achieved daily production quotas through consistent workflow prioritization.

• Compared data entered to source documentation for accuracy and completeness. EDUCATION

• Identified and corrected data entry errors using established quality control methods.

• Identified problems with automated uploads by carefully scanning completed work.

• Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.

• Verified data accuracy and completeness by running validation queries.

• Minimized data loss risks by backing up completed work daily.

• Coordinated document routing by assigning keywords and verifying transmission. Sales Associate

Perfumes 4 U, 2020 - 2021

• Created great customer experiences with personalized sales support.

• Handled issues professionally to company standards.

• Helped customers navigate store, complete sales and process returns.

• Delivered consistent service to develop customer base.

• Resolved customer concerns using strong communication and conflict management skills.

• Met or exceeded individual sales goals and key performance indicators (KPIs).

• Contacted customers to finalize sales and service transactions.

• Used feedback from customers and personal observations to better capitalize on sales opportunities.

• Supported team with receiving, pricing and merchandising.

• Managed multiple tasks simultaneously while meeting deadlines.

• Demonstrated selling experience in fast-paced, service-oriented retail setting.

• Assisted customers with sales and service needs. Customer Service Representative

Alorica, 2019 - 2020

• Met personal, team and company goals in customer service environment.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Delivered fast and friendly service to handle questions and service complaints.

• Managed customer calls efficiently in fast-paced call center environment

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Documented, researched and resolved customer service issues.

• Followed up with customers to offer additional support and check resolution satisfaction. Diploma

Berkmar High School, Lilburn, Ga, May 2019

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