Glenda R. Bruley

** ***** *** ****

Newburgh, NY 12550

Cell: 845-***-****

adtqj8@r.postjobfree.com

SUMMARY: Strong customer service skills, work well under pressure, able to

multitask, work well with coworkers.

SKILLS: AAA’s and Alorica’s special programs for call centers, Basic knowledge and

experience with Microsoft Word, Excel.

EXPERIENCE:

February 2021/ Caremount Medical. 2507 South Rd, Poughkeepsie, NY

Current Centralized Scheduler

March 2015/ Alorica, 625 Pilot Road, Las Vegas, Nevada

September 2020 Customer Service Representative

. Call receiver for medical health benefits, and membership services counseling.

· Customer service for clients and members in reference to claims, benefits, and other inquries.

March 1999/ AAA of New York, 900 Corporate Boulevard, Newburgh, NY, 12553

August 2014 Counselor

. Call receiver for roadside assistance, dispatcher, and membership services counseling.

· Mapping out trips, verbal directions for lost drivers, call management, and helping to correct

membership and roadside problems.

April 1993/ ETC, Maybrook, NY

March 1999 Inbound Sales Associate

·Sold magazines, established membership for Boat USA and furniture sales for French Country Living.

· Handled American Express credit card applications.

June 1987/ AAFES

April 1993 Assistant Manager

·Opened and closed the facility, managed incoming and outgoing cash receipts.

·Ordered inventory, managed military clothing department, and eight cashiers and stock room employees.

June 1981/ Rite Aid, Vails Gate, NY

September 1987 Assistant Manager and Key Holder

. Took care of cash registers for both front end and pharmacy.

· Opened and closed the store took care of cash deposits. Ordered inventory, and handled

daily cash receipts.

EDUCATION:

Cornwall Central High School graduated in June 1980.

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