Samantha Koch

Customer Service

Jackson, Missouri, United States

+1-573-***-****

adtqix@r.postjobfree.com

WORK EXPERIENCE

September 2021-July 2022

Customer Service

Kidds

Jackson, Missouri, United States

• Answered general questions

• Assisted customers with a warm and professional attitude

• Responsible for cashier duties

• Answer store calls

• Safe drops

• Accounts payable and receivable

June 2018-September 2021

Co Owner

K-7 Lawn Maintenance LLC

Jackson, Missouri, United States

● Responsible for all accounts receivable and payable.

● Marketing and promoting using mainly social media

● Providing excellent customer service to all accounts

● Scheduling

October 2013-June 2019

Shift Lead

O'Charley's Inc.

Cape Girardeau, Missouri, United States

● Provide customer service to patrons in a casual dining experience

● Manage the cash register and account for all bar sales. Along with liquor order, inventory, & restocking.

● Alley manager; run the alley; getting trays plated and out in a timely manner

● Customer service manager/shift lead - balancing cash, running reports, customer complaints, scheduling, and opening/closing

● Properly train new crew members

• Marketing ambassador

• 7 perfect scores on secret shoppers shopper reports November 2005-October 2013

Customer Service/cashier

Country Mart

Jackson, Missouri, United States

● Provide customer service to patrons in a casual dining experience

● Manage the cash register

● Properly train new crew members

EDUCATION

2008-2008

diploma

Jackson Senior High School

Jackson, Missouri, United States

diploma

Jackson Senior High School - Jackson, MO

August 2008 to November 2008

High school diploma

Missouri

2008

SKILLS

Cash Handling Cash Register Cashier Retail Sales Customer Service Scheduling Inventory Customer Service Manager Marketing Event Planning Credit Scores Accounts Receivable Closing Accounts Payable Bookkeeping Dining Maintenance Customer Service Oriented Credit Issues Credit Tasks Adult Learning Recruiting CAPE Microsoft Outlook CERTIFICATIONS

Adult learning training

Certified training for O'Charley's

LANGUAGES

English - Intermediate

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