Customer Service Sales Associate

ESTHER LUXAMA

**** ********** **, ************ **, 32256 · 786-***-****)

************@*****.*** · https://www.linkedin.com/in/esther-luxama-63b631158/

"Hard work beats talent when talent won't work hard"

Growing up in a third world country, not many opportunities were known or given to people like myself. Life has taught me to work hard for everything that I have, need and will have. One of my favorite quotes is "hard work beats talent when talent won't work". That goes without saying that my mindset is all in or nothing. My goal is to always exceed in all areas and aspects of my life. Growing up my mother taught me to give 100% in small things because it will naturally allow me to strive in everything else I do. Today, I am grateful for her words. I might not be the most talented, intelligent, educated person in the bunch but I am most definitely the hardest working person.

I have experience in Training/coaching/team development, Sales & Marketing, Payroll Administration, Benefits/Compensation Administration, Talent/Performance Management, Recruitment/Interviewing, new business development, and customer/relationship management as well as managing operations. I am currently completing my degree in international business.

EXPERIENCE

AUG/2021 – OCT/2022

CASE ANALYST, COMMUNITY TAX (JACKSONVILLE, FL)

I worked at Community Tax for over a year. It is a tax debt resolution company, we offer services such as tax debt resolution, back tax filings and tax debt negotiations for individuals and businesses as well. My job as the sales enrollment agent consisted of answering inbound/making outbound calls, consultation on clients tax needs, as well as explaining our services and enrollment process.

JULY/2019 – AUG/2021

MARKETING DIRECTOR, S2 RESIDENTIAL (JACKSONVILLE, FL)

I started my career in property management as a leasing agent at San Remo Apartments. Many of my responsibilities include Internet marketing as well as outreach community marketing (face to face). Majority of my days are spent in the office communicating with prospects (sales), managing residents and their needs (customer service), managing all applicants files and available units and increasing property's occupancy rate.

AUG /2018 – JUNE/2019

JUNIOR PARTNER, optimum MARKETING global of jacksonville (omg jax) (jacksonville, FL)

I was transferred to assist with the growth and the development of the individuals and the office. While working with OMG Jax I was able to master my leadership and coaching skills as well as the development of a medium team of 7-8 people. While recruiting and Interviewing for the company Many of my job details included acquiring new customers for our client Xfinity, teaching and developing new hires, managing and developing a medium team, while maintaining positive office environment and success of others.

MARCH/2018– AUG/2018

CORPORATE TRAINER, BOOM Media Global (West palm beach, FL)

With Boom Media Global I assisted with the development of a new marketing firm, that included job listing, social media post, and website building.

While working with Boom Media Global I was able to develop my leadership and coaching skills as well as the development of a small team of 4-5 people. I was also responsible for the interviews of individuals seeking employment within our company. I was responsible for sustaining a positive and organized office environment, the growth and success of individuals as well as problem solving any potential negatives. Out of the office included providing excellent customer service to customers and inquiring new clients.

AUG/2017– MARCH/2018

CORPORATE TRAINER, Marketstorm Global (Miami, FL)

My career in marketing started with Marketstorm global. Working with them I was able to develop my communication skills, sales and marketing skills, as well as public speaking and impacting others. Out of the office included providing excellent customer service to customers and inquiring new clients.

MARCH/2015 – MARCH/2017

CALL CENTER CUSTOMER SERVICE/SALES ASSOCIATE, Alorica/Directv/Benefeds (Miami, FL)

Responsible for assisting customers in enrolling and de-enrolling into federal employee dental and vision insurance program (FEDVIP).

Responsible for making sure that customer’s PII/PHI information such as SSN, DOB, and contact info are kept safe and secure when provided over the phone.

Followed all HIPAA law and guidelines to make sure BENEFEDS is a safe environment for all customers’ personal information

Handles 80+ calls a day

Promote company services, assess customer needs.

Prepare and obtain approval of Credit Approval

Responsible for ensuring outstanding customer service and using sales to achieve goals

Provides resolution to existing customer concerns Respond to customer requests over the phone or via e-mail.

Assist primary account owner in reviewing reports including balances, and uncollected balances,etc.

Moves customers’ services from one location to a new location

Ensures existing customer retention with a 100% success rate

JUNE/2015– OCT/2015

CASHIER/CUSTOMER SERVICE, Jcpenney (miami, fl)

I was responsible for working the cashier, recovering the store, persuading customers to apply for the JCPENNEY credit card, providing great customer service, assist customer with finding specific styles of clothing, and to simply be part of the customer’s story.

EDUCATION

2015 / 2019

BA INTERNATIONAL BUSINESS, FLORIDA INTERNATIONAL UNIVERSITY (MIAMI, FL)

2011/2015

HIGH SCHOOL DIPLOMA, robert morgan educational center (miami, fl)

SKILLS

Multilingual English/Haitian Creole/French/Spanish

Fantastic communication skills

Property Management/Leasing

4+ years of Sales and Marketing experience

Awesome relationship management skills

3+ years of leadership/training/coaching/interviewing experience

Microsoft /Computer

ACTIVITIES

Some of my favorite hobbies include reading, I like to consistently develop my mind, thought process as well as my memory muscles. I enjoy long walks at the beach to make sure I am freeing my mind of all and focusing solely on the positive aspects of life and the beautiful road ahead. I believe in giving more than receiving, so any chance that I get I'm either volunteering at my church, feeding the homeless or educating our youths at my local library.

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