Merchandise Manager Veterinary Receptionist

WINTER LOVE

***** ******** **, **, **** Forest, California, 92630, US • 424-***-**** • *********@*****.*** Reliable, punctual, and diligent.

Meticulous

Flexible

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.

Consistently meets sales goals

Stocking and replenishing

Product knowledge

Organization

Safety and compliance

Fecal, urine and blood testing

Surgical procedures and support

Regulatory compliance

Document scanning

Interpersonal and written communication

Customer service

Strong verbal communication

Team management

High School - 2011

Long Beach Polytechnic High School - Long Beach, CA Merchandise Manager - October, 2021 to November, 2022 PetSmart - Rancho Santa Margarita, CA

Ensured that all merchandising standards were met on a daily basis. Improved the overall appearance of the store by paying close attention to product and display placement. Restructured the company's merchandising standards to increase customer traffic and product exposure. Promptly informed the leadership team of any violations of store policies. Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor. Maintained a friendly and professional demeanor when dealing with customers. Worked as part of a team to ensure that customers received the best possible service. Devised a merchandising strategy to effectively move excess inventory. Planned and executed promotional events in-store in order to increase business and sales revenues. Updated pricing and signage to complete product displays and educate customers. Updated the price tags on clearance products.

Was in charge of creating aesthetically pleasing displays to highlight company products and boost sales. Assigned work to employees based on their shift requirements, individual strengths, and special training. Professional Summary

Skills

Education

Work History

Vet Assistant - January, 2020 to October, 2021

VCA Santa Margarita Animal Hospital - Rancho Santa Margarita, CA Looked after a variety of animals, from rodents to exotic birds. Gave animals medications, immunizations, and blood plasma. Cleaned and disinfected exam rooms, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment. Oversaw the clinic's operations, which included vet tech supervision, financial management, scheduling, and appointments. Worked in dermatology, cardiology, ophthalmology, and neurology, among other specialties. Ordered supplies and took inventory of supplies and equipment on a regular basis. Filled prescriptions and coordinated refills for clients. Assisted the veterinarian with wound care, vaccine administration, and surgery. Completed routine examinations as well as surgical and dental procedures on various animal breeds. Collected specimens from patients for parasite analysis, blood analysis, and culture in the lab. Sterilized instruments and equipment for necessary procedures. Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices. Provided emergency first aid to animals as needed. Performed examinations, bacterial and viral culture, and molecular assays on [types of fish]. Administered routine, post-operative, and daily treatments to animals in collaboration with the veterinarian. Provided pre-surgery care for animals, including administering anesthetics.. Vaccinated animals against rabies and distemper, among other diseases. Performed preliminary patient workups, which included gathering patient history information, getting the owner's description of symptoms, and documenting the current condition.

Cleaned the kennels, exam and operating rooms, as well as the animal loading and unloading areas. Euthanized sick or injured animals when necessary. Veterinary Receptionist/assistant

Banfield

Client payments for Product or Service were collected, and account balances were updated. Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.

Wrote professional memos, letters, and marketing copy to support business objectives and growth. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Scheduled annual checkups, consultations, and surgery visits for dogs, cats, among other animals. Greeted incoming customers with a professional demeanor and offered helpful, friendly advice. Was in charge of the waiting area, which included mopping the floors, rearranging magazines, and keeping the room clean. Provided answers to questions about standardized policies, procedures, and regulations. Administration Specialist - January, 2012 to January, 2016 United States Marine Corps - Twentynine Palms, CA

0111 MOS. Administrative specialists perform personnel, clerical, and administrative duties incident to general and operational administration utilizing manual and automated information systems. The duties involve administrative, managerial, and technical skills.Personnel administration and retention Marines are required to learn clerical and administrative procedures, office management, personal computer skills (personnel and pay database retrieval and word-processing), preparation and use of military publications and correspondence, preparation of orders and directives, and the use of filing systems and record keeping. Overnight Pet Care Specialist - January, 2016 to January, 2017 PetSmart - Lake Forest, CA

Met with pet owners and explained lodging, grooming, and daily care services, as well as cross-selling specialty items such as bows, ribbons, pet toys, and treats.

Was in charge of ordering, receiving, unloading, and storing feed and supplies for the animals in my care. Followed all pet care plans, medication requirements, and dietary restrictions while providing care. Prepared food and formulas to meet the specific needs of the animals in my care, ensuring that they received safe and nutritious meals. Emptied kennels, runs, and exercise areas of animal waste, depositing it in trash cans or in-ground septic systems. Contributed to animal health by keeping all areas clean, tidy, and sanitized.

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