Manager Construction Customer Service

Barbara C. Hudson

**** ********* ** ***********, ** 37040 629-***-**** *****************@*****.***

Objective

I am seeking a competitive and challenging environment where I can serve an organization and establish an enjoyable career.

MANAGEMENT

· Conflict resolution.

· An experienced team leader.

· Influencing, leading, and delegating abilities.

· Ability to initiate/manage cross-functional teams and multi-disciplinary projects. · Critical thinking, decision making and problem-solving skills.

· Planning and organizing – Organizational abilities.

· Result oriented: Ability to achieve the target within a given time.

· Outstanding negotiating skills.

· Accounts payable and receivable.

SALES

· Excellent customer service capabilities.

· Tech savvy.

· Passion for personal and work related growth.

· Strong math abilities.

· Invigorating generation of sales with innovative ideas and creative enthusiasm. · Detail oriented.

· Powerful interpersonal skills.

· Exceeded store, individual sales and performance goals.

· Confident in creating relationships with clients and potential clients.

COMMUNICATION

· Excellent written and verbal communication skills.

· Confident, articulate, and professional speaking abilities and experience.

· Empathic listener and persuasive speaker.

· Writing creative or factual.

· Speaking in public, to groups, or via electronic media.

· Presentation and negotiation skills.

Experience

CUSTOMER SERVICE REPRESENTATIVE FUNDING SPECIALIST WILLIS TOWERS WATSON AUGUST 2022 – CURRENT

Acquired knowledge necessary to assist participants understand their retirement funding.

Assisted participants with questions regarding any HRA funding.

Explained reimbursement and funding strategies clearly and consicely to participants.

Eagerly answered a high volume of customer inquiry calls.

Assisted elderly participants by walking them through the company website by integrating patience, understanding, and empathy.

Embraced skills such as sympathizing with the participants and using a professional and kind tone of voice.

De-escalated difficult calls by listening closely and expressing a desire to help them find a solution to their issue.

Effectively controlled the call flow with each participant.

SELF EMPLOYED B&B AUTOMOTIVE DETAILING 2016-2022

· Accumulated a customer base of 500 within two years.

· Detailed vehicles with great accuracy and precision.

· Provided excellent customer service.

· Acquired supreme knowledge about vehicles.

INSIDE SALES INDUSTRIAL PLUMBING & HVAC FERGUSON ENTERPRISES 2013-2016

· Handled 25 key accounts including Hiller, Lee Company and Roscoe Brown.

. Fielded a high volume of sales calls with a friendly and helpful attitude.

· Became familiar with all products and vendors.

· Entered all warranty claims for plumbing and HVAC including State water heaters, Honeywell thermostats and

Goodman HVAC units

· Assisted fellow associates with any questions and always offered them helpful information and assistance with

all difficulties.

· Formed lasting relationships with clients and managed their accounts with passion, enthusiasm and superior

product knowledge.

· Increased sales margins by 28% from November 2015 – February 2016.

MANAGER CONSTRUCTION CONTRACTING SERVICES 2000 - 2013

· Maintained staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities.

· Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

· Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identified and evaluated trends and options; choosing a course of action; defining objectives; evaluating outcomes. ï

· Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. · Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications; established personal networks; benchmarked state-of-the-art practices; participated in professional societies.

· Contributed to team effort by accomplishing related results as needed.

References

Available upon request.

Contact this candidate