Administrative Clerical Data Entry
Resume:
Rita Lopez-Zavala 626-***-****
***** ******* **., ***********, ** 92394 *****.******@*****.***
Objective: Seeking a position in customer service where my skills and abilities may be utilized. I am Bilingual in English and Spanish.
Skills & Abilities
Accounts Payable/Receivable
Medical Office Assistant
Administrative Asst. / Receptionist
Great mathematical Skills
Excellent Customer Service
MsWord, EXCEL and Outlook
Detail Oriented & Perceptive
Medical Coding & Terminology
10 Key, Data Entry, Multi-phone lines
Able to multi-task & Prioritize
Medical Insurance Processing
Knowledgeable in Office Procedures
Employment
Primepay LLC 4/16/2016 to 9/22/2022
Customer Success Representative Ontario, CA
Monitor documents and provide feedback for all accounts assigned to me
Input and update employee information into Raptor systems completely and accurately included but not limited to all required fields and UDS fields.
Multi task and prioritize emails in order of urgency
Monitor 215 + payroll accounts via email or by phone
Answer questions and guide clients through the payroll system
Process payroll accounts that run weekly, bi-weekly, monthly, semi-monthly, quarterly and yearly
Process adjustments, credits, re-runs, re-imbursements, and reversals as needed
Answer multi phone line system with a great friendly smile, direct calls appropriate staff and take messages as needed
Ability to mute-task, prioritize to meet required timelines
Process all employees thru the E-Verify system to confirm legal status in the US
Process and update daily call sheets
Cross trained in our production department
Scan all invoices and send weekly attendance updates to our Human Resource Department
Operate office equipment, voicemail messages, word processing, spreadsheets, reports, invoices, financial statements and letters
Take inventory and order all office supplies as needed
Worked remote for a year
Amazon 12/3/2015 to 1/03/2016
SMX Associate Moreno Valley, CA
Prepare for shift through warm-ups drills and stretches
Wear safety equipment at all times (gloves, hats, walking shoes) and proper outwear
Read and follow computerized scanner to determine quantities and types of products to be shipped
Identify product requested through scanner reading, interpret and scan pallet numbers which locate requested items in warehouse
Change over pallets for picking, visually inspect items if damaged or flawed
Document and verify items through scanner
Be flexible to work various positions if necessary
Able to work independently, lift 50 pounds, and stand and walk for long periods of time
Participate in safety trainings and report any accidents in warehouse
Western Dental 10/14/2013 to 12/01/2015
Receptionist Victorville, CA
Work with team members to ensure patient are seen an efficient manner
Assist in monitoring patient flow and patient waiting times, ensuring all patients are notified and are aware of their wait times
Responsible for answering telephones, routing calls, taking messages and providing appropriate information in a prompt and courteous manner
Implement basic administrative clerical and technical support services to medical providers adhering to front office policies and procedures
Responsible for all opening and closing duties as assigned
Input and update patient information, including but not limited to all required fields and UDS fields
Perform calls to patients that are due for exams, have treatment pending, missed appointments o and reminder of appointments
AltaMed Health Services 01/01/2003 to 10/11/2013
Medical Greeter/Verifier/Operator (GVO) Whittier, CA
Work collaboratively with a team member to ensure patients are seen in an efficient manner.
Consistently communicates with other members of the team using appropriate communication method (ie. via the walkie talkie), responding promptly.
Assist in evaluation of the patient flow and monitoring of patient waiting times, ensuring all patients are notified and aware of their waits.
Responsible for performing basic administrative clerical and technical support services to medical providers following the Care in Action Model. Adhere to all Front Office Policies and Procedures
Responsible for answering telephones, routing calls, taking messages and providing appropriate information, in a prompt and courteous manner. Schedules appointments by phone.
Resolve patient complaints and grievances as demonstrated by patients’ satisfaction with the resolution.
Input and update patients’ information into Neaten Systems completely and accurately, including but not limited to all required fields and UDS fields
Education
Bassett High School General Studies Graduated 1990 La Puente, CA
Bryman College Corinthian Schools Medical Administrative Assistant September 2002, El Monte, CA
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