Michele Duke

**** ******* ***** ******, ** ***** ~ 251-***-**** ~ adtqgg@r.postjobfree.com

Summary of Qualifications

Strong foundation of office administration and management knowledge. Strong skills in spoken and written language and with Microsoft Office (Excel, Word, Outlook and PowerPoint). Familiar with multiline phone systems and data entry and customer service

Utilizes problem solving and critical thinking skills to ensure all projects are completed on time and as specified by employer and customer

Excellent interpersonal skills, professional attitude, and frim personality to manage projects independently or as member of a team

Great attitude, strong work ethic, reliable and dependable

Education

University of South Alabama

Mobile, AL Special Education 1988-1992

Work Experience_

Mobile, AL Office Manager/Administrative Assistant 2008-Present

Patrick A. Dunn and Leroy V. Davis -Life Insurance and Retirement Agents

Responsible for maintaining client files and office supplies, paying office bills, data entry and customer service

Ensure that the needs and requests for the customers are meet

Utilizes problem solving and organizational skills to ensure all paperwork/applications are completed on time

Ensure that customer service regulations are followed and provide superior customer service and high-quality work

Mobile, AL Receptionist 2006-2008

State Farm –Makeda Nichols

Answering the phones

Processing Payments and Claims

Greeting Clients

Mobile, AL Stay at Home Mom 2005-2006

Mobile, AL Life Insurance Agent 2004-2005

Liberty National

Greeting Clients

Sales

Mobile, AL Teacher/Operations Administrator 1992-2004

The Learning Tree

Responsible for maintaining student files; Writing Educational and Behavioral Plans; Teaching students

Supervising Staff; Completing Payroll; Training Staff and Maintaining employee files

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