Customer Service/Good Communicator
Resume:
STEPHEN SANTORO
**** *** ***** ****, ******** Beach, VA, 23462, US • 757-***-**** • *******.*******@***************.*** I am clear communicator with a customer-focused attitude and multitasking skills. I am also capable of effectively responding to customer feedback and complaints, resolving issues quickly, and maintaining customer satisfaction. I am currently looking for a job with a forward-thinking, reputable company. Transportation
City and non-city driving
Excellent sense of direction
Computer-savvy
Safe vehicle operation
GPS and route planning
Valid Virginia driver's license
High School - 1983
Severn School - Severna Park, MD
Driver - May, 2010 to Present
Coastal Ride - Norfolk, VA
Safely transport passengers
Handle customer service issues
Transport disabled passenger for medical accounts handling their special needs. Worked independently as a contractor
Assistant Operations Manager - January, 2010 to June, 2010 Black and White Cabs of Norfolk - Norfolk, VA
Recruited and trained 140 taxi drivers
Oversaw the operations team in order to ensure operational excellence and superior customer service. Dispatcher - September, 2002 to October, 2010
Hampton Roads Transportation, Inc. - Norfolk, VA
Dispatched taxi calls to a fleet of over 200 cars
Trained new employees in various procedures and provided feedback on daily work performance to increase productivity and caller satisfaction. Handled customer service issues over the phone.
Driver - February, 1999 to September, 2002
Yellow Cab of Hampton - Hampton, VA
Inbound Call Center Agent - August, 1998 to February, 1999 West Teleservices - Hampton, VA
Explained product prices and packages to customers, as well as answering their questions and addressing their concerns. Overcame objections by employing friendly and persuasion tactics. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. Professional Summary
Skills
Education
Work History
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