Customer Service Nursing Assistant
Resume:
**** ******** ****, ********, **, 20111
Tel: 571-***-****
Email: *****.******@*****.***
PERSONAL SKILLS
A result driven, self-motivated and resourceful individual, possessing over five years working experience as customer service and administrative services, a proven track record of hardworking and reliable member of staff. Ability to communicate effectively with colleagues and clients.
RELEVANT TECHNICAL SKILLS
Good observation Skills and attention to details.
Organized, ability to prioritize workload in order of importance and urgency
Strong interpersonal skills
Conflict resolution Skills
Strong computer skills- MS Excel, MS Word, MS Outlook, Social Media and Power point.
About Two (2) year dispatch experience.
Four (4) years administrative and clerical experience.
About two years Sales and Customer Service experience
Five years experiences in Management role
EMPLOYMENT HISTORY
Prosegur Security, Herndon Virginia -Full -Time (April 2021 to Date)
Title: SOC Watch Officer/Dispatch officer
Duties
Track employee time and attendance
Monitor alarms and electronic security systems
Track the progress of security patrols
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
Using telephones, two-way radios or text messages to contact employees or emergency personnel.
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Respond to client requests
Facilitate incident response efforts
Initiate notification and escalation procedures
Document significant incidents
Perform primary analysis on operational procedures
Provide assistance to customers, employees, and visitors in a courteous and professional manner
Minnieland Academy, Bristow Virginia -Part -Time (Nov 2015 to Aug. 2022)
Title: Lead Teacher and Supervisor
Duties
Prepare and develop lesson plans for each child.
Set developmental goals for each child and guide them to achieve these goals.
Provide a nurturing and learning environments for all children under my care.
Ensure that the environment is always safe for the children.
Prepare daily communication report for parents.
Communicate with parents about their child’s development.
Supervise activities in the absence of director and assistant director of the school.
Care 4U Health Care Services, Manassas Virginia (December 2014 – October 2015)
Title: Nursing Assistant -Part Time
Duties
Keep the client’s bed and area clean and tidy.
Assist client to Bath and in personal grooming.
Prepare Meals.
Assist client to exercise as per doctor’s order.
Provide emotional support for client and their families.
Clean and sterilize equipment after use.
Transport clients to doctors’ appointments and therapy sections.
Maintain a clean and disinfected area to avoid infection.
Identify and report any physical changes (that could cause health issues) in the client to Supervising Nurse.
Observe and follow agency rules and regulations on patients care.
Documentation and report writing.
Tuesday Morning Shop, Manassas Virginia (January 2013-July 2015)
Title: Sale Associate/Key Holder
Duties
Provide courteous and prompt service to customer.
Assist customers in locating specific items.
Operate the cash register.
Process various payment types (i.e.bankcard payment, check and cash payments).
Process discounts.
Bagged purchased items for customer.
Balance the cash register.
Tag and arrange merchandise on store shelves.
Set up promotional material on display.
Replenishing and re-organising merchandise.
Maintain a neat and tidy store.
As a key holder, in the absence of the store manager, I open and or close the store. I ensure that all security procedures are followed including arming and disarming security systems. I open and or closes cash registers, prepare the necessary documents and deposit cash at the bank at close of the store.
Administering returns and store credit and dividing tasks amongst sales associates.
City and Hackney Locomotor Service
Physiotherapy Department, London (May 2008 –September 2012)
Title: Administration Officer
Duties
First point of contact to the service
Greet visitors and ascertain purpose of visit and direct them to the appropriate office
Receive, forward and manage telephone calls from clients, visitors and Therapist
Provide visitors with adequate information and/or appropriate responds regarding activities conducted in the clinic.
Schedule, maintain and confirms patient/client’s appointment.
Process client’s/patients information by inputting data and by scanning and uploading patient’s correspondence on to Therapy Software System (TSS).
Prepare and send discharge letters to doctors and patients.
Photocopy and Fax client’s documents as and when needed by medical staff/therapist.
Archive patient’s records and other documents.
Comply with National Health Service policy of patient confidentiality and equal opportunity.
EDUCATION
University of Salford, Manchester, UK
Master of Science in Quantity Surveying/Project Cost estimate
October 2007-April 2009
Kwame Nkrumah University of Science and Technology, Ghana
Bachelor of Science in Geological Engineering
September 2000 – June 2004
Tema Senior Secondary School, Ghana
Senior Secondary Certificate Examination (Equivalent to High School Diploma)
Course: Science and Mathematics
July 1995 –August 1998
REFERENCE AVAILABLE ON REQUEST
Contact this candidate