GINA C. YANCEY

**** ** ****** **.

Beavercreek, OH 45434

937-***-****

Email: adtqf4@r.postjobfree.com

Strengths

** ***** ********** ******** ******* and 2 years management experience in a Call Center.

15 years CAD experience in a variety of fields with a concentration in Civil Engineering.

7 years experience in a Fraud Call Center handling customer concerns, following trends, tracking issues and assisting leadership in problem resolution.

Key Skills

Basic Programs

Microsoft Office, (MS Word, Excel etc.) Proprietary Billing Software, adding machine, Telephony systems

Specific Software

Bentley MicroStation, AutoCadd, Geopack, Adobe Photoshop, Illustrator

Education

Fortis College of Medical Billing and Coding 2009: Technical Degree 4.0 GPA

RETS Technical School of Computer Aided Design and Drafting 1997: Technical Degree 3.9 GPA

University of Maryland, Baltimore County and Towson State University 1986 :30 credit hours

Experience

Pet Supplies Plus, Beavercreek OH

Team Leader, Assistant to Manager 02/2019 to 08/2022

Customer engagement, cash drawer, banking, mentorship, training employees, open and close store, audits, inventory, stocking, orders, animal care, animal nutrition, tracking trends, work with vendors and sales reps to ensure presentation and products are pleasing, deal with facilities. Other tasks as assigned.

Synchrony Bank (GE), Kettering OH

Fraud Specialist 10/2012 to 02/2019

Answer calls in a Call Center from business and consumer account holders in regards to credit card fraud for a variety of Brand cards. Assist in special tasks as assigned including training new hires, testing new software, tracking fraud trends and leading team morale and recognition programs.

Speedway LLC Corporate, Enon, OH

Customer Service Rep, 2011-2012

Answer calls in a Call Center from customers in regards to Speedy Rewards Program, Products, locations and Insurance claims.

CESO Engineering, Miamisburg OH

CADD Draftsman, 2011

Assist engineers with drafting plans on a contract with Walmart Stores. Emphasis on parking lot design and grading, piping in buildings and lighting.

Vernon F. Glaser Billing, Kettering OH

Medical Billing Specialist 2009-2010

Medical charge entry for Ophthalmology, Infectious Diseases and Private Practices; answer client and customer phone calls and correspondence.

LJB Engineering, Kettering OH

CADD Technician 2007-2008

Contract assignment assisting Engineers with an emphasis on Traffic engineering.

KCI Technologies, Inc. Hunt Valley MD

CADD Specialist ET-IV 1997-2007

Assist in all aspects of CAD design and work, from project bid to completion in the Civil Engineering Department. Prepared displays for public meetings and community engagement. Joined in community volunteer efforts, assisted with traffic counts and location mapping. Started in Civil roadways and trained in multiple departments such as Mechanical, Electrical, Drainage and Piping, Plats and Surveys, Environmental and Conservation, Site, Structural and Landscaping.

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