Laura Robles

Wichita, Ks. ***** 316-***-**** adtqeg@r.postjobfree.com

Professional Summary:

@ Dedicated and hardworking, with 15 years in the customer service field

e Attention to detail

e Critical thinking

Skills:

Customer focused and driven

Microsoft Word and Excel

JDE, OTM and SAP software

Service Orientation

Work Experience:

Customer Service Representative

Winfield United / Wichita, Ks / Feb 2019-Mar 2021

Entered and processed customer orders via phone, emails or walk ins

Planned shipments and prepared shipping paperwork

Point person for orders for national accounts

Researched shipment issues and carrier damage

Customer Service Representative

Curo Financial / Wichita, Ks /Oct 2016 — Feb 2019

e Answered inbound calls for loans

e Took payments from credit card or bank accounts

e Went over loan documents with customers

Warehouse / Customer Service Representative

Winfield Solutions / Wichita, Ks / July 2012 — Sept 2016

e Entered and processed orders

e Picked, packed and shipped orders via UPS or pallet shipments on LTL’s

e Received purchase orders and verified contents

e Processed shipping orders with JD Edwards software and OTM planning

Education / Certification

e GED/ Dunbar Adult Ctr. Wichita, Ks

e Forklift Certified

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