Customer Service Supply Manager

Frank O. Stratemeyer III

*** ****** ***

******@****.***

Maineville, Ohio 45039

C: 513-***-****

Restaurant Manager

Strong combination of finance, operations and business development skills

Results-oriented professional with a strong track record of achievement. Recognized for my ability to identify areas for improvement, and implement strategic and tactical plans that ensure success. General competencies include:

Operations Management

Customer Relationship Management

Business Development

Strategic/Tactical Planning

Operating Budgets

Risk Management

Account Development

Profit/Loss Responsibility

Reorganization

Strategic Partnerships

Cross-Functional Teams

Inventory Control

Training & Development

Project Management

Forecasting

Hiring & Retention

CONTRIBUTIONS & ACHIEVEMENTS

Recognized by my superiors throughout my career for my ability to create productive work teams from diverse groups of people.

While I was the front of the house manager for Carreabba’s, our restaurant became the #4 in the company as far as increase wine sales.

Personally achieved taking the Olive Garden of Colerain to 39th in a region of 89 from the point of Guest Satisfaction Surveys, increased customer count and sales

Started a successful Dry Cleaning Delivery business from the ground up which was producing sales of $2,250.00 when I left the business.

Implemented training and development programs that have consistently enabled my employees to be promoted to positions of increasing responsibility.

PROFESSIONAL EXPERIENCE

Cracker Barrel 2013 - Present

Associatel Manager Middletown, Ohio

Manage and oversee both the front and back of the house operations including business development, hiring, training, quality control, inventory management, profit & loss management, loss control, purchasing and customer service

Consistently have sales between 75000 and 80000 a week

Achieved supply goal for 7 months in a row as the Supply Manager

Frank O. Stratemeyer III Page 2

BD’s Mongolian Grill 2009-2013

General Manager Mason, Ohio

Manage and oversee both the front and back of the house operations including business development, hiring, training, quality control, inventory management, profit & loss management, loss control, purchasing and customer service

Developing the restaurant for a training store for future managers

Achieved budget and financial goals for the restaurant

Carrabba’s Italian Grill 2006-2009

Manager Cincinnati, Ohio

Manage and oversee both the front and back of the house including business development, hiring, training, quality control, inventory management, profit & loss management, loss control, purchasing, customer service

Developed and implemented a creative sales promotion concurrent with additional training that significantly increased wine sales.

Optimum 2006-2010

Project Manager Dayton, Ohio

In charge of different projects from start to finish including but not limited to: time management, budget control, out-sourcing and furniture procurement.

Projects include the consolidation and/or expansion of business locations.

Single-handedly brought in new business worth over $450,000.00 through creative sales and marketing techniques.

EDUCATION/PROFESSIONAL TRAINING

Miami University of Ohio

Operations Management 1985-1988

Oxford, Ohio

Professional Memberships and Training

Club Manager’s Association of America, United States Golf Association

Certified Pool Operators Association, C.M.A.A. Business Management I,

C.M.A.A. Workshops, Certified Pool Operator, Red Cross Certification

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