Flight Attendant Service Representative

Brandon M. Finley

**** ** ***** ***. #**** Bothell, WA. 98011

206-***-****

*******.*.******@*****.***

SUMMARY OF QUALIFICATIONS

HIGH LEVEL OF CUSTOMER SERVICE

HIGHLY FLEXIBLE AND ENTHUSIASTIC

PROFICIENCY IN USING MS OFFICE APPLICATIONS (WORD, OUTLOOK) ABILITY TO RESPOND ON EMERGENCY AND MEDICAL SITUATIONS ABILITY TO COMPREHEND AND RETAIN INFORMATION

MANAGED 1000 FLIGHT ATTENDANTS IN MULTIPLE LOCATIONS PROFESSIONAL EXPERIENCE

FLIGHT ATTENDANT, February 22, 2005- Present

SkyWest Airlines, Seattle, WA.

Responsibilities:

Served and acted as an accurate source of information for passengers, taking immediate steps to initiate service. Responded and provided leadership during emergency situations and/ or in handling disruptive customers. Monitored all safety conditions and emergency equipment of the aircraft while on the ground and in flight. Provided and rendered customer service to passengers be performing or assisting in the performance of all safety, passenger service, and cabin preparation duties.

Assisted and helped passengers with carry-on items. Provided high quality in-flight services and consistent with company standards to ensure a positive customer experience.

Read and interpreted service and emergency instructions to customers and crew. Communicated and interpreted information to customers and crew. Controlled and operated mechanical equipment and safety equipment. Answered and responded to passengers’ questions about flights, aircraft, weather, and other flight questions. EDUCATION

High School Diploma – Redmond High School