Customer Service Security Specialist
Resume:
Timothy G. Phillips
Keysville, Ga 30816
Home 919-***-****
****************@*******.***
Career Profile
United States Air Force Veteran Financial Manager with over 20 years experience in leading the financial functions of Comptroller units throughout the Air Force. Recognized for my ability to resolve complex pay issues, provide exemplary customer service, and providing training and technical advice to technicians regarding all processes to include accounting and budget practices, compiling reconciliation reports, and customer service etiquette. I possess the ability to identify continuous change actions that enhances processes, quality, and increases performance indicators to set benchmark standards.
Key strengths include:
Leadership
Process Improvement
Financial and Operations Management Experience
Attention to detail
Critical time management skills
Ability to multi-task
Career History
Self Employed- Handyman Construction Services (Mar 2015-Present)
Interface Analyst-Automated Data Processing (ADP)-Augusta, Ga (Oct 2013-Mar 2015)
Proficient in using multiple payroll platforms: Enterprise, Whitney, Payforce.
Trouble Shot, and used intermediate analysis & research related to Interface Management production.
Possessed a robust working knowledge of all supporting software applications, including Report Smith and Business Intelligence.
Operated against and supported compliance with ADP’s standard operating procedures & processes to meet client requirements & SLAs.
District Manager-Goldsboro News-Argus-Goldsboro, NC (Jun 2010-Jun 2013)
Responsible for sales, service, distribution, and collection in assigned geographic district.
Assists in developing, growing, and maintaining home delivery routes to increase customer penetration.
Recruits, trains, and maintains distribution force of independent contracted carriers
Coordinates carrier activities to provide seamless newspaper delivery
Interface Analyst-Automated Data Processing (ADP)-Augusta, Ga (Apr 2008-Jun 2009)
Proficient in using multiple payroll platforms: Enterprise, Whitney, Payforce.
Trouble Shot, and used intermediate analysis & research related to Interface Management production.
Possessed a robust working knowledge of all supporting software applications, including Report Smith and Business Intelligence.
Operated against and supported compliance with ADP’s standard operating procedures & processes to meet client requirements & SLAs.
Military Pay Technician-Defense Finance and Accounting Services- Fort Gordon, Ga (May 2006-Apr 2008)
Processed transactions, reworks, rejects, correspondences, and payments according to Department of Defense guidance, laws, rules, and regulations.
Provided responses to e-mail, telephone, and written inquiries as appropriate.
Promoted positive and professional customer service in accordance with DFAS and local policies.
Known for accurate and speedy delivery of DFAS products and services to our customers.
Accounting Technician-94AW/FM-Dobbins ARB, Ga (Oct 2004-May 2006)
Maintained, balanced, and reconciled accounts and records for multiple accounts.
Analyzed and examined accounting data and accounts to resolve nonstandard transactions.
Prepared reports used directly by other units and higher headquarters for projecting, planning, and controlling costs.
Examined, computed, and audited a variety of vouchers and documents for accuracy and completeness.
Voucher Examiner-IMA Travel-Dobbins ARB, Ga (April 2003-Oct 2004)
Performed final prepayment audit of travel documents to ensure accuracy and validity of monetary entitlements.
Examined, computed, and/or processed vouchers using Reserve Travel System (RTS) and Defense Travel System (DTS).
Provided customer service in person and by telephone to all Immediate Mobilization Augmentees (IMA’s) assigned to Air Force Reserve Command
Managed and provided oversight as the Agency Program Coordinator (APC) for the Government Travel Card Program.
Budget Analyst-Trend Western Technical Corp-Anderson AFB, Guam (Oct 2001-Aug 2002)
Performed budget formulation work involving preparation of detailed analysis of annual and/or multi-year budget estimates into consolidated budget requests.
Performed budget execution and administration work involving the monitoring of obligations incurred and the actual expenditures of a budget with different sources and types of funding.
Provided advice, assistance, and guidance on budgeting and related information.
Quality Assurance Manager-Robins AFB, Ga (Aug 1999-Aug 2001)
Provided administrative oversight of the Quality Assurance Program.
Performed monthly internal control reviews to determine the effectiveness of existing procedures.
Performed 10% validation of self-inspections, and internal control checklists verifying information reported by branch chiefs
Gathered data for performance indicators, and submitted monthly reports.
Superintendent, Comptroller Directorate-Robins AFB, Ga (Feb 1996-Aug 1999)
Served as the enlisted representative to the Comptroller and Director providing supervision, and guidance on utilization, education, training, and assignment of all enlisted members of the Directorate.
Provided overall guidance to include policies, and procedures to 22 enlisted personnel assigned to the Directorate.
Served as the focal point to the 78th Mission Support Squadron for all enlisted correspondences to include writing, proofing, and correcting Enlisted Performance Reports, Performance Feedbacks, Awards, and Decorations.
EDUCATION
Accumulated 30 Semester hours through the Community College of the Air Force
December 1996 completed United States Air Force Financial Manager Technical Training Course
March 1992 completed United States Air Force Financial Services Apprentice Technical Training Course
November 1980 completed United States Air Force Security Specialist Technical Training Course
Contact this candidate