Assistant Manager Room Service
Resume:
Ariana, Tunis
• Restaurant
management ****
• Food and safety
management system
2020
• Auditing food and
safety management
system ISO 22000
2020
Sidi dhrif - Tunis
Ariana-Tunis
Arabic
HAMZA AYDI WERTATANI
Languages
Core Qualifications
Education
• Impressive administration skills
• Excellent motivator
• MS office proficiency
• Strong leadership qualities .
• Well Organized
• Great communicator
Certificate
FNB Outlet manager
Hamza.aydi.wertatani27@g
mal.com
A dedicated professional with 11 years of experience in the hospitality industry.
A proven track record of transcending aggressive performance metrics within highly visible hotels.
Talented at delivering exeptional guest experiences throught excellent communication skills, meticulous preparation and attention to detail that others overlook.
French
English
Hospitality management
IHET
High School certificate
Rafeha School
Profile
ZURIUS
Work Experiences
Compétences managériales
Profile
AUG 2020 – PRESENT
Les saveurs de Tunisie – Shops manager
• Hiring, training,supervising and evaluating employees.
• Preparing employee work schedules.
• Adressing Employees disputes,questions and concerns.
• Managing and accounting for alla money handling procedures.
• Ensuring all staff adhere to safety standard, company policies .
• Ordering, recording and managing inventory.
• Ensuring that all the shops are adequately stocked,clean and visually appealing.
• Handling customer complaints.
Skills
• Micros Champions
in Park hyatt
hotel
• Hotsos champion
• Avero app
• Ms office
Highlight
• Micros system
operation
• Highly responsible
and reliable
• Works well under
pressure
• Trained in
liquor,wine and
food service
• Wine and food
knowledge
• Team player
• Food safety
understanding
Park Hyatt Doha – IRD assistant manager (Acting manager) Sep 2019 – JUL 2020
Doha, Qatar
• Manager of two teams composed of 20 associates .
• Responsible of all training session in the room service departement
• Interview and select the room sevice staff.
• Ensure thet all shift are covered
• Prepare the daily briefing and meeting with the room service team
• Share with all informations needs with all F and B departements
• Inverstigate and resolve any reported complains and issues in the room service departement
• Control and supervise all the département Operations (Mini bar,amenities and service )
• Coordinate with the kitchen manager or supervisor to ensure the quality of the Food and organise the service
• Oversee and manage all room service operations
Aug 2019 – Sep. 2019
Tunis, Tunisia
• Train the team as per the training program
• Help the room service manager for the daily operations
• Work closely with the mini bar team to ensure the quality of service
• Control the amenities and the quality served to respect the amenity program
• Assist the coordinators for the service and prepare the cash handling reports
• Ensure that all shifts works with the handoover system to share all informations needed
• Daily meeting with team
• Introduce and share all informations about the VIP guests
(Preferences and alergic …)
•
• Organize and conduct the entire shift and ensure that all informations about the guests was shared and and marked.
• Train the teams members to respect the hotel and the departement standards.
• Control and review all speedsheets to ensure the delivery time.
• Prepare with chefs the VIP amenities and organise a refreshement program
• Coordinate with team to serve the amenities on time and before arrival of the guests
• Train the team to work closely with the front office asosiates to reduce the problems of mini bar Charge and room changes
• Control and supervise the mini bar operations to reduce the losses .
• Prepare the monthly inventory with the staff
Fourseasons Hotels Gammarth – IRD Assistant manager Fourseasons Hotels Gammarth – IRD Supervisor
Aug 2018 – Aug. 2019
Tunis, Tunisia
• Assist in the training in the room service
• Assists sitting up orders for server and control the trolleys to be served and focus to all details to ensure the guests satisfaction
• Ensure high quality of clearness of all room service areas and equipements
• Prepare the daily shift reports to the room service manager
• Plan the daily routine to ensure maximum service delivery orders
• Check every orders ready to serve
• Work with the Font office teams to be informed about the late arrivals and the new bookings to prepare their romos
• Concentrate to all details before sending the orders to the guest Nov 2017 – Aug. 2018
Fourseasons Hotels Gammarth – IRD Waiter
Fourseasons Hotels Gammarth – IRD Waiter
Tunis, Tunisia
• Complete all duties assigned by supervisor and manager
• Maintain cleanliness of room service area and equipements
• Work closely and support other team members to ensure the a best quality of service and high level of satisfaction
• Set up and deliver all foods and beverages orders respecting the room service standards
• Follow the departements and hotel guidelines
• Assist the mini bar and amenities team to finish everything on time
• Report to the supervisor and the room service manager all guests feedback
• Fill all the worksheet and paperwork designed by the hotel standards every shift worked
• Process guests payements
July 2017 – Nov 2017
Echemi Restaurants – Cashier
Fourseasons Hotels Gammarth – IRD Waiter
Tunis, Tunisia
• Greeting guests and help them to the orders
• Support other area of the restaurant
• Assist the team in the inventory,sales and service if needed
• Maintain the cleanliness of the cashier area
• Close all the bill
• Cash handling
• Prepare the daily cash reports
Jan 2016 – Jul 2017
Chilis bar and grill – server Trainer
Fourseasons Hotels Gammarth – IRD Waiter
Tunis, Tunisia
• Assist guests in order selection
• Promote the specific menu or ítem
• Collect all information regarding meals preparation and service
• Try to increase average check
• Coordinate with the manager or the supervisor to ensure guests satisfaction
• Asssit the other server in the rush period and work as a team
• Provide exceptional service and guests experience Jan 2012 – Jan 2015
Comptoirs de Beyrouth – kitchen supervisor
Fourseasons Hotels Gammarth – IRD Waiter
Tunis, Tunisia
• Control all the kitchen operations
• Manage staff pf 10 associates
• Prepare the weekly schedules
• Assign the side work and dispatch the duties between the team members
• Ensure the kitche area cleanliness
• Prepare the physical food inventry
• Train all new kitchen staff
• Prepare the daily needs
• Evaluate the kitchen team and work procedures to ensure the quality of service
Mar 2015 – Jan 2016
Alex Food – Restaurant manager
Fourseasons Hotels Gammarth – IRD Waiter
Tunis, Tunisia
• Supervise a team composed of 15 associates
• Prapare the payroll
• Train new and current employees on propre customer service practices
• Introduce and explain the new menu to the team
• Ensure compliance with all sanitation
• Prepare detailed reports of revenues
• Ensure the cleanliness of the restaurant and all the guests area
• Advising guest to the meals choices
• Responsible of recruiting and training
• Purchasing stock,supplies and negociating best Price with suppliers
•
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