Customer Service Clinical Research

TECHNOLOGY LEADER RETAIL & CPG, HEALTHCARE &LIFE SCIENCES DATA ENGINEERING AND DATA SCIENCE AI, ML

—Engineering leader and executive, built complex business applications and technology platforms for Corporate America and Fortune 500 technology giants

—Specialist in Business and Technology Transition, M&A

—Led/Built innovative projects and products on big data engineering and data science platforms for more ten years

—Pioneered big data and data science methods in Retail and Life Sciences

—Built large software engineering teams across the globe, very strong global delivery experience across US, Asia and Europe

—Created business analytics platforms and solutions

—Domain knowledge in Retail & CPG and Healthcare & Life Sciences; Worked at Target Corporation and Sears Holding

—Building products and domain centric solutions working with startup technology firms for last five years

—Filed five Intellectual Property / Patents in the area of machine learning in Healthcare

EDUCATION, PUBLICATIONS & ACADEMIC AWARDS

—Education

oPostgraduate in Medical Education (Clinical Research), Harvard Medical School

oPhD/Graduate Research at Rensselaer Polytechnic Institute, Troy, NY, USA

oPhD/Graduate Research in Physics, Saha Institute of Nuclear Physics, University of Calcutta, India

oPost MSc Advanced Diploma (equivalent to MPhil of University of Calcutta) in Physics with Specialization in Particle Physics, Saha Institute of Nuclear Physics, University of Calcutta, Calcutta, India

oMS (Master of Science in Physics) with Specialization in Nuclear Physics, University College of Science and Technology, University of Calcutta, Calcutta, India

oBS (Bachelor of Science) with Major in Physics, Minor in Mathematics and Chemistry, St. Xavier’s College, University of Calcutta, Calcutta, India

—Books and Publications:

oMachine Learning in Biological Sciences -published by Springer Nature - https://link.springer.com/book/10.1007/978-***-**-****-2

oEver changing Covid 19 and its movement - published by Gavin - https://www.gaviUnpublishers.com/article/view/ever-changing-statistics-of-covid-19-and-its-movement - Kravets S, Mei X, Datta A, Nandi D, Dasgupta R, et al. (2020) Ever Changing Statistics of COVID-19 and its Movement. J Biostat Biom: JBSB-110. DOI: 10.29011/JBSB-110.100010

oCost Factors of offshore delivery centers - co-authored - IEEE Newsletter June 2009

oOutsourcing and Captive Insourcing - Challenges in Knowledge Retention - IEEE Newsletter March 2009

oChallenges in Vendor Collaboration in A Mix Mode Offshore Centre - Coexistence Of Captive And Vendor Offshore, Proceedings of International Computer Science and Technology Conference 2008, San Diego

—Patents:

oSynthesized invalid insurance claims for training an artificial intelligence / machine learning model - Patent No. 11,315,196, USPTO.GOV

oSynthesized data based on topic modelling for training and testing machine learning systems - Patent Pre-grant Pub No: US 2021/0357316 A1, USPTO.GOV

oNovel Medical Claim Inspection System using combined rule and AI/ML engine - Patent Pre-grant no. 62/943217, USPTO.GOV

oSystems and Methods for curing and identifying anomalies in insurance claims - Patent Pre-grant no. 17/156768, USPTO.GOV

oSystems and Methods for selecting a classification of input data from multiple classification systems - Patent Pre-grant no.17/111,123

—Academic Awards

oNational Merit Scholarship, Government of India

oDAE Research Fellowship, Department of Atomic Energy, Government of India

oTeaching Assistantship, RPI, NY

ROLES IN THE INDUSTRY

—Chief Technology Officer & Senior Vice President of Engineering, Startup Organizations, Chicago, Princeton, Philadelphia (2017 - Current)

oBuilding engineering practices in the areas of no code low code, data engineering and data sciences

oBuilding CI/CD practices and architecture practices

oBuilt data analytics solutions for Retail, CPG, Healthcare and Life Sciences domain

oCreated a combined $100m impact for the organization in terms of their revenue

—Senior Vice President of Digital Transformation – Retail, Analytics, Big Data, Happiest Minds Technologies, Chicago, IL (2013-2017)

oBuilt the horizontal technology solutions in Business AI on Analytics and Machine Learning platform for the industry verticals of Retail and High-Tech industry. Awarded business builder / president’s awards for three consecutive years.

oLed a team of Data Science and Big Data engineers to design a number of solutions, some of them productized for the industry

oDeveloped digital solutions for Kohl’s, Lowes, Sears, Perry Ellis, and Dick’s Sporting Goods.

—IT Strategy Subject Matter Expert, Sears Holdings, Hoffman Estates, IL – Solutions, Consulting Role (2011-2013)

oSupported the CIO and the head of e-Commerce at this leading integrated retail corporation, directing an initiative to review and re-engineer customer experience and customer service processes. Examined the efficiency level of three contact centers, leading to an overhaul of training, technologies, and vendors that improved First Call Resolution by 30% and improved overall customer satisfaction by 20%.

oCreated the Online Business technology Centre of Excellence working in the areas of J2EE Architecture, Mongo DB and Cassandra

—Principal and Founder, The Strategic Sourcing Group, Bangalore, India (2009-2011)

oPioneered the launch of this consulting firm that advised clients and investment firms on strategic acquisitions, with a focus on facilitating the entry of small and mid-sized businesses and technology firms into new markets in Europe and Asia.

oSuccessfully completed 45 advisory assignments, performing due diligence and research to arrive at recommendations on market entry for client corporations.

oServed on the boards of multiple technology advisory firms, including Ion Idea Inc., a strategic sourcing group seeking to expand its presence and influence throughout India, Sri Lanka, and the Asia Pacific.

—Managing Director, CSG Systems (Intec Telecom) – Executive and Technical Leadership Role (2006-2009)

oCreated and managed the Product Research Center in the areas of Telecom OSS/BSS

oIntroduced Enterprise Architecture concepts in the telecom BSS product – SingleView; Conceptualized and developed a new product – SingleView Express for upcoming MVNOs and Telecom operators in the CDMA and IP TV space

—Director and Head of Technology, Target Corporation, Bangalore, India & Minneapolis, MN – Technology Leadership Role (2005-2006)

oConceptualized and Started the RFID lab and the idea of Geo Fencing

oCreated an Open Source and Java Development group

oCreated Business Intelligence Research group

—Engineering Manager, Java Soft, SUN Microsystems, Bangalore, India & Santa Clara, CA – Technology Role

oCreated the Open-Source research team in the areas of Parser development and created Xerces 2.0 Parser

oCreated the JDBC ODBC generic driver – technology came backbone of data exchange infrastructure

—Senior Manager of Technology, Sharp Software development in India – Technology Role

oCreated Sharp Desk, a collaborative image exchange and management product, based on Window’s Printer Driver architecture and SNMP protocols

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