Customer Service Call Center
Resume:
WORK EXPERIENCE
Childcare Provider
IN HOME DAY CARE - Columbia, SC
February 2019 to March 2020
Providing child care services
Cashier/Customer Service
Pitt Stop Convenient Store - Columbia, SC
August 2017 to September 2019
Assisting customers with payment for purchases, checking in vendors Cashier
Aramark LLC - Columbia, SC
August 2017 to May 2018
Processing payments
Customer Service Representative
Teleperformance - Columbia, SC
February 2016 to January 2018
Assisted customer over the phone who had concerns about their At&t bill or any devices Cashier/Customer Service
Kroger Stores - Columbia, SC
February 2015 to December 2016
Assisted customers with checking their groceries out and making their payments. Personal Care Provider
ANGELIA
BROWN
Columbia, SC
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
George Porterfield - Columbia, SC
December 2009 to February 2011
Provided personal care services for my father such feeding, bathing,dressing and attending doctor appointment staying with him while hospitalized giving medicine
Sales Associate
Sam's Wholesale - Columbia, MO
March 2006 to October 2010
Assisting customers with their purchases
EDUCATION
All Major Subjects
WJ Keenan High
SKILLS
• Microsoft OFFICE (6 years)
• Customer Service
• Fast Food
• Call Center
• Customer Care
• CSR
• Food Service
• Cashiering
• Cashiering
• Cashiering
• Cash Handling
• Cleaning Experience
• Food Preparation
• Kitchen Experience
• Food Production
• Meal Preparation
• Cooking
• Caregiving
• Childcare
• Babysitting
• Food Handling
• Toddler Care
• Nannying
• Infant Care
ASSESSMENTS
Reliability — Proficient
August 2019
Tendency to be dependable and come to work.
Full results: Proficient
Retail Skills: Shelf Stocking — Familiar
August 2019
Receiving and storing merchandise or product.
Full results: Familiar
Sales Skills: Influence & Negotiation — Completed
June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Retail Skills: Shelf Stocking — Familiar
May 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Familiar
Retail Cash Handling — Proficient
May 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Retail Skills: Shelf Stocking — Highly Proficient
April 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Highly Proficient
Retail Customer Service — Highly Proficient
March 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Familiar
March 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Numerical Reasoning Skills — Completed
February 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Completed
Customer Service — Familiar
April 2020
Identifying and resolving common customer issues.
Full results: Familiar
Food Service: Customer Situations — Familiar
December 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Familiar
Scheduling — Completed
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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