MARIANA DURAN

CUSTOMER SERVICE SALES PROFESSIONAL

516-***-**** ll adtqbt@r.postjobfree.com ll Salt lake City, Utah

SUMMARY Results-oriented customer service sales professional with over 3 years of experience serving a variety of customers throughout the financing, medical and sales fields. Proven track record of offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other representatives. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

WORK EXPERIENCE Medical Receptionist Stat MD Urgent Care l 2020-Present

● Uphold patient confidentiality as required by HIPAA.

● Collect personal, medical and insurance information for registration.

● Educated patients on medical visit prices and payment options.

● Informed all patients about any pending balance to get it cleared before being seen again.

● Maintain patient flow by communicating patient arrivals and delays. Collections and Billing Specialist Vivint l 2020-2020

● Cold calling customers to help settle debts and establish payment plans.

● Report on the collections process to the manager.

● Work through obstacles to arrange debt repayment, advise customers, or answer any of their questions.

● Strong negotiation skills.

Customer Service Specialist Acima Credit l 2019-2020

● Serviced by phone to both English and Spanish speaking customers through inbound calls.

● Multi-tasked systems while providing service and resolving customer issues with payments and contracts.

● Educated customers on their contracts and the navigation of customer portal for payments.

Administrative Assistant and Medical Interpreter Spinal Rehab l 2019-2019

● Field basic questions and concerns about products and services.

● Scheduled consultations between the client and chiropractor.

● Educated clients about the types of treatment plans and help set up payments.

● Maintained a personal 24 hour phone line if any patients needed to contact us after and before hours of operation.

● Served English and Spanish speaking clients.

EDUCATION Associates Degree University of Utah

Medical interpreting Granite Technical institute

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