Sales Associate Customer Service
Resume:
Mae Whiteside
Raymore, MO **083
Email Address: **********@*****.***
Objective: To obtain a position with a company skilled at building strong team environments and fostering open communications. To work for a company that empowers their employees and has an open door policy.
Work Status: US I am authorized to work in this country for any employer.
Work Experience:
4/15 thru 10/22 – Americana Theatre, Branson, Mo
Worked in concession stand and box office. Held food andf alcohol license. Promoted to doing all sales for buses for the threatre. Handled on written and oral communication for group groups sales
Invoiced all sales and collected all revenue for deposits and pauyment in full for all bus groups. Worked remotely from home for three years doing bus groups. Only point of contact for group bus sales.
3/13 to 9/15 – V F Factory Outlet Branson, MO
Worked retail sales, stocking anf customer service. Did inventory and interfaced with cutoers for questions and/or complaints. Handled point of sale and returns.
4/08 to 4/12, Herschend Family Entertainment (Celebration City and White Water) Entertainment, Branson, Mo
Worked part-time as clerk in Paper Moon at Celebration City for 2008 season. Assisted with customers, purchases, and inventory. Open and closed store. White Water - 2009 season – part-time employee as cashier in ticket office. Transferred to Rentals/Cabanas. Handle prep work for renting lockers and cabanas.
Interface with customers. Handle cash/credit cards for rentals. Open and/or close registers.
Promoted to Manager in 2011 for Rentals/Cabanas. Order and stock necessary food items sold with cabana rentals. Manage five employees. Interface with customers for questions and/or complaints on locker rentals and/or cabanas. Handle opening and closing of Rental/Cabanas at White Water daily which included cash flow for department.
3/04 to 03/07 Indymac Bank, Kansas City, MO
Team Lead -- Manage team of mortgage consultants that originate home loans (HELOC's, Fixed, ARM loans) for existing customers. Assist mortgage consultants to manage loans, set smart goals, utilize sales performance, call-center metrics and quality monitoring feedback. Evaluate performance, identify strengths and opportunities. Set clear expectations for all daily, weekly and monthly sales/metrics objectives. Reconcile performance and real-time awareness of results. Set team goals on a daily, weekly, and monthly basis. Assist and review structuring of loans. Utilize resources to ensure accurate communication of rules as they apply to payroll process, contacts with customers and attendance guidelines.
10/03 - 3/04 Dillard's Independence, Mo
Sales Associate (Part-time)
Sales Associate in Men's Department. Assist customers with their purchases, stock, open and close registers.
9/1970 - 6/2002 AT&T Lee's Summit,Mo
Team Development Leader
Worked my way from clerk to team development leader. Interim positions held were secretary, customer service associate, customer service specialist, and editor. Before retiring in June, 2002 managed
five editors which were management positions responsible for editing email going to existing and potential AT&T customers online. Also responsible for the customer service specialist team that handled complex customer problems for resolution. Position responsibilities included the management, administration, investigation, and satisfactory resolution and response on all written and verbal contacts, complaints, inquiries, via email or online with customers. Included coordination and development of appropriate documented processes, timely review, and necessary revision to all written communications with customers. Usually in conjunction with the customer satisfaction escalation process, and the responsibility to provide
feedback for development of the customer care associates and editors. My position also required being a subject matter expert for customer care products, services, written customer correspondence, and phone
contacts.
Education:
Longview Community College, Lee’s Summit, Mo.
Some College Coursework Completed
Classes in Marketing, Business Relations, Accounting I and II,
Business Law. 4.0 grade average
Skills:
Microsoft Word, Excel, Outlook, and PC Skills
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