Customer Service Center Agent

NAKIBUUKA CAROLYNE

CUSTOMER SERVICE EXECUTIVE/CALL

CENTER AGENT

About Me

Professional Experience

Am seeking for a challenging service position in any facility that has Customer service as an aspect in the industry. I have been in various service positions right from customer service Agent, hostess, in sounding sectors like Health care, Hotels, Properties, that provide strict customer satisfaction. Hard Skill

Customer service and Management

Digital Awareness

Analytical Understanding

Standardized Practices

Adptability

Soft Skill

Observation and attention to detail

Decision making and problem solving

Communication and interpersonal skills

Multi-tasking and team work

Education Background

Kyambogo University

Bachelors Degree in Arts with social sciences

Certificates

certificate in health and safety

management

Certificate in Customer Service

My Contact

*****************@*****.***

Dubai

+971********* UNILABS MIDDLE EAST DUBAI Customer Service Agent MAJID ALFUTTAIM COMPANY Customer Service Officer January2021– August 2022

2018– 2020

Serves as the primary resource for the Customer Service Center responding to questions regarding test menu requirements. Responds to requests for test results, testing requirements and add-on testing.

Attending to both outbound and inbound calls from patients and clinics/hospitals through having proper telephone etiquette.

Assists clients such as clinics, private physicians, and other laboratories with problems related to service.well equipped with required knowledge. Responsible for making appointments for patient at the hospital with doctors . Troubleshoots and assists with specimen irregularities Communicates with members of the health care system transmitting information in order to provide optimal care and service to patients. Monitors problems, complaints and requests and makes recommendations for process improvement or change. and provide immediate solutions. Follows through on issues and directs to appropriate laboratory if necessary. Maintains communication with the laboratories to ensure knowledge base is current.

Logs and faxes result according to established department policies. Trains customers/clients on specimen collection, lab inquiry, service updates and other procedures in place in the laboratories.

Actively supports the hospitals and the departments Quality Improvement, Service Excellence and Service Recovery goals through modeling of the Service Principles, by maintaining a work environment conducive to attaining these goals. Key Responsibilities

Welcoming customers and guests in the mall with pleasant smile. Providing the highest level of customer service to guests as well as interacting with them in a professional manner.

Taking customer orders, receiving payments and provide receipts as required and ensure proper cash handling etiquette

Answering inbound and outbound calls from customers professionally as well as responding to customer queries and complaints immediately. Ensuring a memorable experience for customers throughout their stay at the property through making customer connections

Identifying, escalating priority issues and reporting to the high-level management.

Processing forms orders and applications requested by customers through elevating all data required to handle customer complaints. Researching required information using the available resources to handle different tasks.

Educating customers about daily events or promotions to be premiered so as to create awareness.

Maintaining proper grooming standards at all times through excellent presentation. (Standard operating procedures)

Creating memorable moments for guests and always welcome them back. practicing both suggestive and up-selling of some products to customers so as to create sales and awareness to customers.

Key responsibilities:

Welcoming and greeting guests into the hotel restaurant with a pleasant smile immediately at the entrance

Escorting guests to their tables and provide them with the menu. Educating guest about the menu and daily specialties while making their orders

Approaching the tables within 1 minute and greet the guest in a pleasant and professional manner.

Making eye contact with guests and let them know with subtlety that you will be with them.

Receiving both internal and external calls from guests Making any reservations for guests upon request

Welcoming guests back into the hotel

Key Responsibilities

2015– 2017

TRYP BY WNDHAM HOTEL DUBAI HOSTESS AZADEA GROUP OF COMPANY SALES ASSOCIATE Greeting customers who enter the shop

Be involved in stock control and management and report discrepancies

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments. Stocking shelves with merchandise

Answering queries and complaints from customers professionally Giving advice and guidance on product selection to customers. Balancing cash registers with receipts as well as handling customer refunds

Keeping the store tidy and clean, this includes hovering and mopping.

Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc

Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays Key responsibilities:

2013 – 2014

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