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Customer Service Representative

Rowland Heights, CA
November 29, 2022

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Angie Martinez

Los Angeles, CA *****


Authorized to work in the US for any employer

Work Experience

Community Ambassador

Westside Infant-Family Network - Los Angeles, CA

November 2020 to Present

• Community outreach to our assigned areas

• Set up resource tables out in different areas in assigned SPA and provided Covid19 resources for families in need

• Prepared PPE items to pass out when canvassing residential and business areas.

• Input all data into programs such as ihoms.

• Connected with various organizations to partner up and possible work together to set up food drives or food giveaways.

• Provided In-office support and received all packages for our offices and distributed all items to different teams and set up each teams work area.

• Used Microsoft excel Office Ms, Google Sheets, Google Docs, did daily reports, familiar with different google applications.

• Promoted mental health awareness to our clients and gave them resources for mental health services within our organization

• Set up food drives and back to school drives.

• Bilingual English, Spanish

Dispatcher/Customer Service Representative

Plumbing, Roofing, and electricians - Los Angeles, CA December 2019 to May 2020

• Answered all incoming calls and set appointments for customers

• Dispatched out plumbers to set appointments and monitored their availability for upcoming appointments.

• Input all customers data for payment and inventory purposes.

• Called and made collections of payments from customers while providing excellent customer service. Also working with clients and setting up payment plans with them available at their convenience.

• Applied for credit for customers who needed assistance in payments for services rendered at their homes or businesses

LA, CA Deli Clerk

Erewhon Super Market

March 2016 to November 2016


• Responsibilities include receiving and coordinating food order to prepare, serve, and monitor the food distribution to ensure that proper procedures are being followed.

• Provide concrete information about a sales product to bring more revenue to the store

• Ensure food safety is being met by conducting inspections in a daily basis

• Sterilize cooking utensils or equipment such as food trays, dishes, food carts, sheet pans before being utilized for its purpose

• Perform other duties such as special order requests, catering service, temporary event setups, and food deliveries

Community Resource Advisor

211 Los Angeles County - San Gabriel, CA

June 2019

• Answered all calls and assisted all of Los Angeles callers with resources and information

• Assisted callers with sensitive information and even advocated for some callers

• Took reports from callers and faxed them to designated offices such as Adult protected services, child protected services, safety and sanitation, transferred to different offices and programs etc.

• Vouchered families with personal needs.

• Faxed and printed paperwork for different forms

• Dealt with calls that are very sensitive and can be very lethal depending on the situation

• Informed callers with any information in the taxonomy with the system provided by 211

• Tech savvy

Driver, Retailer,

AutoZone, A2B transportation

Customer Service/Retail Sales 1 year

• Greet customers in courteous and professional manner to provide excellent customer service by responding effectively to all customer's questions or concerns diligently.

• Use a team approach to influence, market or sale a product to both our internal and external customers in response to increase sales revenue for the company

• Other related tasks were assigned such as inventory control, substitute no shows and/or clerical duties Driver/Transportation 2 years

• Responsible of transporting company vehicles safely back and forth to their designated destinations

• Carefully inspected every assigned vehicle for any damage, lost, or forgotten property. Inspected for any potential hazards that can cause damage/accidents to the vehicle while in use

• In charge of managing and gathering my own data of all vehicles assigned and keeping track of pick up/drop off destinations

• Worked as a team to make sure other drivers wouldn't get lost and maintained vigilant that none of our drivers were involved in an accident or were faced with any vehicular problems

• Drove responsibly to drop off and pick up parts to sister companies and to customers Education


Christa McAuliffe High School - Lancaster, CA



• Clerk

• Customer service

• Retail

• Bilingual

• Drivers

• Typing (1 year)

• Microsoft Word

• Spanish

• Clerical Experience

• Taxonomy

• Microsoft Powerpoint

• Microsoft Office

• Google Docs

Certifications and Licenses

driver's license


Receptionist — Expert

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic Computer Skills: PC — Familiar

November 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Scheduling — Familiar

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Call Center Customer Service — Familiar

November 2019

Applying customer service skills in a call center setting. Full results: Familiar

Administrative Support — Highly Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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