Customer Service Representative
Resume:
Angie Martinez
Los Angeles, CA *****
**********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Community Ambassador
Westside Infant-Family Network - Los Angeles, CA
November 2020 to Present
• Community outreach to our assigned areas
• Set up resource tables out in different areas in assigned SPA and provided Covid19 resources for families in need
• Prepared PPE items to pass out when canvassing residential and business areas.
• Input all data into programs such as ihoms.
• Connected with various organizations to partner up and possible work together to set up food drives or food giveaways.
• Provided In-office support and received all packages for our offices and distributed all items to different teams and set up each teams work area.
• Used Microsoft excel Office Ms, Google Sheets, Google Docs, did daily reports, familiar with different google applications.
• Promoted mental health awareness to our clients and gave them resources for mental health services within our organization
• Set up food drives and back to school drives.
• Bilingual English, Spanish
Dispatcher/Customer Service Representative
Plumbing, Roofing, and electricians - Los Angeles, CA December 2019 to May 2020
• Answered all incoming calls and set appointments for customers
• Dispatched out plumbers to set appointments and monitored their availability for upcoming appointments.
• Input all customers data for payment and inventory purposes.
• Called and made collections of payments from customers while providing excellent customer service. Also working with clients and setting up payment plans with them available at their convenience.
• Applied for credit for customers who needed assistance in payments for services rendered at their homes or businesses
LA, CA Deli Clerk
Erewhon Super Market
March 2016 to November 2016
years
• Responsibilities include receiving and coordinating food order to prepare, serve, and monitor the food distribution to ensure that proper procedures are being followed.
• Provide concrete information about a sales product to bring more revenue to the store
• Ensure food safety is being met by conducting inspections in a daily basis
• Sterilize cooking utensils or equipment such as food trays, dishes, food carts, sheet pans before being utilized for its purpose
• Perform other duties such as special order requests, catering service, temporary event setups, and food deliveries
Community Resource Advisor
211 Los Angeles County - San Gabriel, CA
June 2019
• Answered all calls and assisted all of Los Angeles callers with resources and information
• Assisted callers with sensitive information and even advocated for some callers
• Took reports from callers and faxed them to designated offices such as Adult protected services, child protected services, safety and sanitation, transferred to different offices and programs etc.
• Vouchered families with personal needs.
• Faxed and printed paperwork for different forms
• Dealt with calls that are very sensitive and can be very lethal depending on the situation
• Informed callers with any information in the taxonomy with the system provided by 211
• Tech savvy
Driver, Retailer,
AutoZone, A2B transportation
Customer Service/Retail Sales 1 year
• Greet customers in courteous and professional manner to provide excellent customer service by responding effectively to all customer's questions or concerns diligently.
• Use a team approach to influence, market or sale a product to both our internal and external customers in response to increase sales revenue for the company
• Other related tasks were assigned such as inventory control, substitute no shows and/or clerical duties Driver/Transportation 2 years
• Responsible of transporting company vehicles safely back and forth to their designated destinations
• Carefully inspected every assigned vehicle for any damage, lost, or forgotten property. Inspected for any potential hazards that can cause damage/accidents to the vehicle while in use
• In charge of managing and gathering my own data of all vehicles assigned and keeping track of pick up/drop off destinations
• Worked as a team to make sure other drivers wouldn't get lost and maintained vigilant that none of our drivers were involved in an accident or were faced with any vehicular problems
• Drove responsibly to drop off and pick up parts to sister companies and to customers Education
Diploma
Christa McAuliffe High School - Lancaster, CA
2005
Skills
• Clerk
• Customer service
• Retail
• Bilingual
• Drivers
• Typing (1 year)
• Microsoft Word
• Spanish
• Clerical Experience
• Taxonomy
• Microsoft Powerpoint
• Microsoft Office
• Google Docs
Certifications and Licenses
driver's license
Assessments
Receptionist — Expert
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic Computer Skills: PC — Familiar
November 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Scheduling — Familiar
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Call Center Customer Service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Administrative Support — Highly Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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