Front Desk Hotel Manager, computer savvy, friendly

Heather Benson

Groesbeck, Texas *****

*************@*****.***

Seeking Permanent Full-time Position/Career in Healthcare, or administrative relating to business or even clerical.

PROFESSIONAL SUMMARY Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client and employee situations.

Experienced Hotel Manager highly effective at launching full-service hotels on schedule and within budget. Natural leader committed to excellence in service.

Enjoys being side by side my Lvn or Rn while assisting Senior residents with a smile and a warm heart. Very Motivated to do all chores relating to resident care.

Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.

WORK HISTORY

Certified Nurse Aide-, Texas

12/2017- Currently Certified Nurse Assistant in a Popular Nursing Home. Giving tender care to the elderly. Assisting them and completely maintaining their hygiene and quality of living.

Assistant Manager Dollar General - Alto, Teague, Lufkin and Groesbeck, Texas

03/2014-01/2017 Enjoyed this fast-paced customer friendly job Stock products on shelves, did resets for entire sections Maintained store safe and clean environment Guided customers to products, by knowing store lay out well Processed customers throughout their purchases

Waitress Various Restaurants - Groesbeck, Texas

11/2010 - 07/2014 Served customers their meals with time efficiency and cheerfulness Setup Supplies and appearance of restaurant before shift Prepped for next shift at end of shift Completed register totals, to end the day Closed store

Front desk/ night auditor Best Western - Groesbeck, T.X.

10/2012 - 03/2013 Handled all duties required to maintain Logo this included: Cole-calling, and researching of clientele The processing of guests checking in and out of their rooms Cooked complimentary breakfast each morning ran evening numbers and recorded in auditing book Maintained and greased elevator shaft for safety Cycled sand in pool filter as well as pool upkeep Handling upkeep, housekeepers plans for each day and trained other clerks Loved this job

EDUCATION

Currently taking my Bachelor’s in Business Administration, at Strayer University.

Grade Point average 4.00

Also, a member of Phi Thetta Kapa, an Honor society

Associate of Applied Science: Business Administration- American InterContinental University Online

Studied and completed required subjects of business, such as, small business, management, sales, marketing, advertising, psychology, and human relations. Contributed to school newspaper weekly on various topics Practiced as Secretary for Student Government, supplying all members and students with informative minutes on schools’ happenings. Maintained a 3.94 G.P. A, throughout its entirety

SKILLS

Service-oriented Completed all 31 required certificates taught by Best Western Int.

Savvy with many brands of home sales, as well as showroom, telemarketing, and radio programming for 95X, in Odessa, T.X.

Front desk experience Natural leader and Team motivator Efficient Team building

Hotel operations and management with Hospitality background.

Computer knowledge and Diligent Quality assurance, following up is a must

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