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Qa Analyst Customer Support

Location:
Bethpage, NY
Posted:
November 28, 2022

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Resume:

Nurur Rahman Permanent Resident (G.C)

Phone: 646-***-****

Email: adtq69@r.postjobfree.com

Actively looking for a challenging position in the field of Software Quality Assurance and Testing. Over 9 years of testing experience in building automation from scratch and implementing QA best practices. Specialized in Web and API test automation with hands on involvement during test strategy, plan and, execution. Strong test management skills in running large, cross-enterprise-wide testing initiatives in large & small teams. I joined Belgium New York as a QA Lead to support various teams in digital transformation for web application, APIs, and mobile software development efforts. I currently support testing for applications for customer support, international sales, supply chain management, point of sale and custom accounting software

Technical Summary:

Automation Tools: Selenium, UFT, Katalon Studio, Test Complete, Postman, Swagger, Jmeter

Programming Language: C#, Java, Phyton, PL/ SQL, Groovy

Scripting Languages: SQL, VB Script, Java Script

Reporting Tool: MS Power BI

Automation Designs-TestNG, Data driven with Page Object model, SpecFlow, BDD (cucumber gherkin) Framework,

Database: MySQL, Microsoft Access, Microsoft SQL Server, MongoDB

Test & Defect Management: HP Quality Center (ALM), Jira & Confluence, Azure-DevOps

Methodology: Agile, SCRUM, Kanban, Waterfall

IDE Tools: Eclipse, My Eclipse, IntelliJ, MS Visual Studio

API: SOAP, Restful, WSDL,AWS

Source Control and CI/CD: Azure Devops,BitBucket, Source Tree, GitHub, Jenkins

Build and Performance Managing Tools: Ant, Maven, Gradle, Jenkins

Professional Summary:

Executed and monitored various types of testing including Smoke Testing, Integration Testing, Functional Testing, Black box testing, gray box testing, System Testing, End to End Testing, User Acceptance Testing (UAT) UI test, Regression Testing. Understanding of Core Java and Object-Oriented Concepts (including Abstraction, Encapsulation, Inheritance and Polymorphism)

Experienced in design, Develop, Execute and Maintain Automated Test Scripts developed in Selenium WebDriver (Eclipse, Java, maven, JUnit/TestNG)

Experienced in designing customized business aligned automation framework following POM (Page Object Model) design pattern using Selenium WebDriver, Java, & TestNG.

Experienced in Design, Develop, Execute and Maintain Automated Test Scripts developed for BDD using Cucumber, Java

Experienced in writing BDD Feature File using Gherkin Language (Feature, Scenario, Outline Scenario, Given, When Then, And)

Experienced in using diverse Test and Defect Management tools like Quality Center/ALM/JIRA..

Experienced in Back-End testing by writing and executing SQL queries to ensure data consistency in UI/front-end. Capable of writing complex SQL query by joining multiple tables according business logic for data validation

Experience in Web Service Testing (SOAP & RESTful) using Postman and SOAP-UI Pro

Proficient in automatic testing of full stack web applications and microservice architecture.

Strong experience with CICD using TestNG, Maven, Jenkins, GitHub.

PROFESSIONAL EXPERIENCES

Belgium New York LLC

QA Lead February 2018– Present

Responsibilities:

• Manage software testing and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production updates.

• Design and Develop automation framework using Selenium Java WebDriver and Test NG

• Implements Object Oriented Concept like Polymorphism, Encapsulation to produce efficiency & scalability in automation Framework

• Evaluate and implement Katalon Automation framework for Web and API testing.

• Create SQL scripts for backend validations

• Create test plan for server migration and perform manual regression test of enterprise Client Server application.

• Work with developers to troubleshoot and resolve various issues encountered in application testing.

• Coordinated with multiple teams, both internal and external, for test planning, test execution and reporting

• Manage SQA team of 4 members to support client server applications, APIs and project websites.

• Validate project team deliverables to ensure they meet the project requirements and are aligned with required deadlines

• Work with PM to create and manage project plans for estimated timeline and efforts

• Monitor and control the project by working closely with stakeholders and offshore PMs for meeting the project timeline

• Establish and enforce SQA procedures/standards for API testing, Web Application testing and Client-Server Application testing

• Analyze business requirements, functional requirements, use cases and provide feedback for clear understanding of each requirement.

• Reviewing Project Artifacts, analyzed Requirements, designed the test plan and provided weekly status report that includes testing metrics, test logs and test summary reports

• Communicate changes, enhancements, and modifications -- verbally or through written documentation to team leaders, sponsors, and other stakeholders so that issues and solutions are understood.

• Actively involved in Functionality Testing, Smoke Testing, Regression Testing

• Used Azure-DevOps Test Management for the user story integration, and development and testing

GCG, LLC

Sr. Automation Engineer-QA May 2015 – December 2017

Responsibilities:

Hands-on development and implementation of Selenium Contributed to building Automation Framework from scratch using C#, Selenium Webdriver, Test NG

• Hands on development of critical test plans, test cases and automation scenarios

• Implement performance testing for external facing sites using MS Azure

• Manage deliverables include Overall Test Strategy, Test Plans, Test Case definition and execution, Weekly Status Reports, Test sign-off.

• Organize Test Assessment meetings to identify improvements and increase test effectiveness and efficiency. Create and update Test Process documents.

• · Participate in requirements Scoping and Sizing meetings with SCRUM team members in multiple phases of SDLC and Report the team activities to Project Managers and team leaders.

• Analyze and implement strategic test plans to utilize new technology to reach long-term business needs.

• Issue Management of showstopper and critical defects that would keep the project from being successful.

• Created test coverage matrix for Scrum teams

• Create and implement end to end regression test plan for Client server application server migrations

• Responsible for developing subject matter expertise on the Applications under test, helping to define/refine the automation framework for core contact center application and integration,

• Performed Web Services testing using SoapUI to verify the request and response data and analyzed the failure reason

Allianz Life Insurance Company of New York

QA Analyst Feb 2013 – March,2015

Brief Project Profile: To provide secure and easy access to employees to their respective internal applications and systems on a single login. SSO (Single Sign On) authentication application provides one time registration for all supported applications to the users.

Responsibilities:

• Work with Project Leads to identify project scope and finalize requirements. Create Requirements Traceability Matrix and perform Gap Analysis.

•Create and maintain Test Plan and Test strategy describing the test directions and approaches for the entire project in terms of scopes, schedule, resources, environment, test data, test environment, roles/responsibilities, Entry/Exit criteria etc.

•Responsible for conducting Test Plan, Test Script and Test data requirement review meetings. Manage all testing activities for a team of 4 testers responsible for testing SSO Application.

•Track defects and work with Project Manager and development team to resolve defects and effectively mitigate risks.

•Responsible for scheduling, conducting defect meetings and distributing test reports on a daily basis.

•Responsible for re-planning all necessary testing efforts to risk-based approach when testing does not meet expectations.

•Responsible for load test, UAT, E2E, back end, black box, gray box (some white box), and regression testing on a complex environment.

•Work as a lead in UAT testing and support all participants.

•Responsible for test outputs at the end of test phase prior to the implementation, Final Test Report and Sign-Off.

•Involved in the review of requirements with functional manager and technical specialists of the application. Involved in System testing and integration testing of application.

•Created Hybrid QTP framework (combination of Data Driven and Keyword Driven automation approaches).

•Wrote custom SQL queries for data validation on back-end database

•Performed functional, regression, Sanity, and system testing on different web browsers.

•Performed UAT, Functionality, Front end, Negative and Positive using both Manual and Automated testing.

EDUCATIONAL QUALIFICATION

Master of Business Administration (M.B.A) University of East London, UK. -2005

Bachelor of Business Administration (B.B.A) North South University, Bangladesh-2004



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