Experience Customer Service Representative

***** ******* ***** **,

Houston, Texas, *****, US

• 281-***-**** • ************@*****.***

Professional Summary

Excellent analytical, interpersonal, and problem-solving abilities.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational

improvements.

Proven leadership, operational excellence, and organizational development skills, as well as a thorough

understanding of company policy and procedures.

Skills

• MS Office

Customer service

Proficient in MS Office

Communications

• Schedule management

• Excellent time management

Dispatching procedures

Physically fit and agile

• Employee training

Work History

Dispatcher - April, 2018 to May, 2020

A1 Protection Service - Houston. TX

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistentlv

arriving at work ready to work right away.

Documented all changes in the computer tracking system.

Delivery Helper - October, 2019 to March, 2020

UPS Customer Center - Houston, TX

• Secured items by securing them with straps over protective padding during transportation.

Arranged items at the customer's request and instructions at the destination.

Double-checked the quantity and description of the materials received by comparing them to the packing list.

Lead Waiter - January, 2015 to August, 2018

The Cheesecake Factory - Houston, TX

Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple

dining areas.

Showed enthusiasm and promoted extraordinary service to customers, which resulted in an increase in referrals

and walk-in traffic.

• Maintained customer satistaction with timely table check-ins to assess food and beverage needs.

Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track

of the cash drawer.

Customer Service Representative - December, 2008 to November, 2012

No/T-Mobile - Houston, TX

Used a consultative sales approach to understand customer needs and make relevant recommendations

• Kept accurate and current customer account data with manual form processing and digital information updates

• Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior

to the start of the project.

Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin

dispensers.

Answered customer calls promptly to avoid long wait times on hold.

Promoted available products and services to customers during service, account management, and order calls

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