Service Agent Customer
Resume:
ANA M. RODRIGUEZ-FERNANDEZ
305-***-**** *******@*****.***
EXPERIENCE
Total Group USA, LLC. dba CompuOffers Purchasing Agent
●Research multiple platforms on a daily basis to access and qualify new vendor opportunities within the e-Recycling industry.
●Located an R2 Certification list of e-Recyclers which gave the company 100’s of new leads in the pre-owned computer industry.
●Qualified and negotiated purchase of large lots of computer equipment for resale in South America.
●Traveling 20% of the time to source new products and create a pipeline for future purchases.
●Created spreadsheets and reports quantifying and qualifying vendors for management to review and approve.
Perry Ellis International Sales Administrator/Purchasing 08/2021-12/2021
●This was a temporary four-month assignment.
●Collaborating daily with merchandising, design, planning, sales, and purchasing department.
●The position was to to prepare requisition and convert to purchase orders.
●Main focus was entering all Spring 2023 pre-buy for 45 salespersons samples. While ensuring they were ordered timely and accurately for Callaway Golf & Original Penguin brands.
●Collaborate with all overseas factories in Vietnam, China. Responsible for any change orders, and SKU generation for all “new” spring 2023 lines of clothing (Callaway Golf & Original Penguin).
●Created excel spreadsheets for tracking all opened and closed PO’s by vendor, brand, location, salesperson. Along with securing logistics and lead times of shipments from overseas.
●Established strong vendor relationships, as well as, internal departmental relationships.
Thompson Hospitality Purchasing Agent/Customer Service Agent 12/2019-3/2020
●Provide superb customer service to all customers and vendors. Ensure all orders for restaurant supplies are met within 24 hours.
●Collaborate with all team members and resolve any customer service issues. Strive to go above and beyond my role when needed.
●Excellent organizational skills, ability to prioritize, and multitask. Acted in a dual role as purchasing agent/customer service agent.
●Worked with warehouse personnel to ensure the goods requested are in stock and or
check back-orders.
Professional Course Management (PCM) Purchasing Coordinator 11/2014-12/2019
●Responsible for bid solicitation, creating, reviewing, verifying, and obtaining the proper approval for requisitions for purchase orders for two golf clubs owned by the City of Miami Beach Parks & Recreation.
●Resolve any billing discrepancies with vendors. Maintain a highly organized vendor list, detailing purchase orders, amounts, purchase order numbers, and status.
●Confirming deliveries, assuring packing slips accompany the invoices, and closing the purchase orders.
●Analyze and identify purchasing trends with the goal of minimizing inventory for cost savings and anticipate the purchasing needs of the organization. Keep management apprised of any irregularities and unscheduled purchases.
●Track all new vendor accounts by department, process vendor applications, work alongside the accounting department and keep management apprised of all new vendor information, product, and purchasing process.
●Ensure new vendors are compliant with insurance and legal requirements as required by the City of Miami Beach.
Titan Propane-dba-Coast Gas District Manager 06/2007-07/2014
●Responsible for operating a high-volume propane terminal in Medley, FL. Led a team of 30 operations and two marketing sales reps.
●Optimized profitability by 23% of operating expenses by implementing a seasonal employee program.
●Led the Florida Region 4 years in a row with the lowest past-due A/R by training service persons with performing collections in the field.
●Responsible for hiring, training, motivating, and when necessary disciplining employees.
Ferrell Gas 01/2003- 11/2006 Sr. Account Manager
●Responsible for new business development within a 100-mile radius in Charlotte, N.C. Managed all new and existing Commercial and Industrial forklift accounts.
●Cold calling daily and utilizing the SalesForce program pipeline for tracking and follow-up on all new prospects.
●Met and surpassed annual budgeted goals by targeting high-volume accounts in a very competitive market.
●Awarded Sales Person of The Year in 2004, 2005.
Education
Miami Dade College - Associates Degree in Business Administration 2000-2003
Professional Affiliations
●Executive Member – Executive Association of Greater Miami (6 years)
●Founder & Marketing Committee Chair – Lincoln County, N.C., Latin Business Association (3 years)
●Marketing Chair-Virginia Propane Gas Association (3 years)
Skills
●Demonstrated excellent negotiator/closer. Exceptional skills at diffusing difficult situations. Proficient in sales, new business development, and office/people management experience. Ability to perform well under pressure and tight deadlines while maintaining the integrity of the business. Excellent organizational and people skills.
●Proficient in Microsoft Office Word, PDF/Acrobat Reader, Outlook, PowerPoint, Excel, Internet browsers, and navigators; experience with SAP, ORACLE, CRM.
●District Manager Training for approximately one year with Coast Gas.
●Fluent in English and Spanish
Certifications
●Walt Disney University; Service Walt Disney Style
●Dale Carnegie Courses.
●How to Supervise Multiple Locations.
●OSHA Safety & Code Compliance.
●Zig Ziglar Sales Training Seminars.
●State of Florida Master Qualifiers and 601 License & CDL License w/Haz-Mat, Air-Brakes, and Tanker Qualification.
Contact this candidate