Customer Service Call Center

Amanda Y. Reynolds

Hamden, CT, *****: 203-***-****: **************@***.***

PROFESSIONAL EXPERIENCE

UTOPIA HOMECARE MERIDEN, CT

Home Health Coordinator, July 2016 – Present

• Maintaining and updating payroll systems

• Developing and coordinating scheduling for team of Home Health Aides

• Performing various administrative operational duties; invoicing, filing, customer service, account management YALE NEW HAVEN HOSPITAL MILFORD, CT

Admitting Representative, March 2016 – April 2021

• Registering, admitting, and coordinating, and updating patient accounts and logistics

• Verifying patient insurance

• Completing documentation re: medical matters (ex. Time of death) for hospital records KIDDIE KABZ LLC. HAMDEN, CT

Office Manager, January 2014 – July 2016

• Interviewed and hired Drivers and administrative office personnel

• Ideated and administered new hire trainings and orientation materials

• Led weekly business meetings related to pertinent information from the Department of Transportation

• Collaborated with staff to optimize sales and marketing funnels

• Liaised between the Board of Education, DCF, and Kiddie Kabz THERMOSPAS WALLINGFORD, CT

Call Center Manager, July 2012 – April 2013

• Trained and managed a team of 20 sales Representatives and 2 supervisors; set performance targets

• Identified gaps and opportunities between current and future services, found optimizations

• Developed incentive plans for outside and showroom sales

• Monitored and reported on weekly productivity metrics for the company President

• Participated in Executive Team meetings as a strategist AT&T NEW HAVEN, CT

Assistant Manager, April 2006 – April 2012

USA Senior Force Manager, October 2000 – April 2006 Customer Service Sales Representative, March 1987 – October 2000

• Responsible for the training and performance of 20 Residential Sales Representatives

• Provided corrective action to underperforming Sales Representatives

• Enforced effective program delivery according to company policy

• Ensured that all required records re: sales and performance metrics were correctly submitted

• Investigated, negotiated, and resolved billing, collection, and service inquiries EDUCATION

• UNIVERSITY OF NEW HAVEN (1982 – 1984, BUSINESS MAJOR)

• GATEWAY COMMUNITY COLLEGE (1984 – 1986; BUSINESS MAJOR) DISTINCTIONS & PERSONAL SKILLS

Certified in Super Sales Selling Agents, Customer Relationship Training, and AT&T Strategic Imperatives Recipient of the Vice President 2.0 Award for Excellence in Sales (2009, 2010)

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