Server
Resume:
Julie Langness
Server/ Guest Services Representative
Colorado Springs, CO 80917
*****.********@*****.***
SKILLS
Attentive and Energetic Server with 8 years of experience in various types of venues. Takes pride in knowing the importance of having a superior dining experience, every visit, every time. Professional knowledge in, as well as practicing USDA, FSIS, FSE, ECO SURE, and Servsafe rules, policies and regulations. Highly recommend fifteen years of guest hospitality experience.
EXPERIENCE
OCTOBER 2022 to present
● Highly skilled in the use of table top TED systems as well tablets for inputting orders.
● Beverage sales 25% and higher
● Continuously receives high rating customer satisfaction surveys
Applebee's Grill and Bar, Colorado Springs, CO-
AUGUST 2020 - OCTOBER 2022
● Stayed up to date on menu changes to offer guests current and accurate information to help guests select optimal meal choices based on individual preferences.
● Beverage sales above 18%.
● Hospitality service expert.
● Resolved guest and employee complaints to maintain complete customer satisfaction as well as workforce effectiveness.
● Guest seating arrangements.
IHOP Restaurants, Colorado Springs, CO- Assistant Manager, Server, Line Cook.
AUGUST 2019 - October 2019
● Applied Servsafe rules and regulations to ensure safe food handling as well as storing.
● Stocked server areas with all needed supplies and inventory needed to set up the next shift for success.
● Understanding the importance of food and beverage pairings with professional salesmanship.
Cracker Barrel, Gainesville, TX - Server
September 2016 - August 2019
● Protected establishment and patrons by adhering to alcohol beverage control, sanitation and safety policies.
● Set up, served, and broken down banquets for various events.
● Prioritised and coordinated work to ensure all deadlines are met.
● Advertised, Marketed, and recommended various venue items and events to ensure guests satisfaction.
Winstar Resort and Casino, Thackerville, OK - Sev, Hostess, and Guest Services.
EDUCATION
Colorado Technical University
Colorado Springs, CO - June 2008 - 2022
Everest Colleges-Medical Administration Degree
Colorado Springs, CO - 2007-2008
Mark Twain Jr/Sr High School
San Diego, CA - 1986-1989
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