Produce Clerk Help Desk

IT POSITION

Qualifications Profile

Dedicated, detail-orientated, and technically inclined professional with global experience in network logistics, installation, and implementation. Hardened experience in supporting networks in Data Centers, Office, and Sports Arenas across the country. Well versed in help desk and IT administration of multiple technologies and services.

Armed with outstanding ability to communicate with multiple high-performing teams at once to ensure extreme efficiency for achieving project goals and objectives. Firm understanding of company, and industry standards to provide unyielding results.

Areas of Expertise

Network configuration Cisco Routing and Switching ServiceNow DAS surveying Project Planning/Logistics Telecommunications Workspot Citrix Microsoft Cisco AP Sharepoint Administration MFA

Relevant Experience

Ford motor company, Dearborn, MI

Ford Network Operations Customer Engineer, KLA Laboratories/Ford Motor Company 2017–Present

Maintain the the Dearborn Fiber Network.

Implement changes and troubleshooting through Ford’s ticket system

Implemented refreshes at multiple Ford plants, and office buildings

Analyze, troubleshoot, and implement changes in the ECC, FMC and the new EDC1 Ford Data Center

FMEA testing done for the new EDC1 data center for the first time in the Data center.

Configurations and IOSing switches and routers as well as troubleshooting in Office and Data Center environments.

Experience with Cisco 3750, 3850, 4500 series switches, 9500 series Cisco devices, and Nexus devices.

Firm understanding of Visios, schematics, and the ability to create Visio files to document live networks as well as create proposals for implementations.

Evaluate Ford client issues with phones and network connections in Metro Detroit area.

On call 24/7 support, making sure down time was limited or none to comply with Ford SLA’s.

Routinely do basic troubleshooting, improve network performance and security.

Perform fiber path routing, DB loss testing, fiber cleaning, rogue device detection and emergency outage recovery.

Firm knowledge of Ford wiring standards for IDF, MDF, and data centers.

Firm understanding of Microsoft Windows, Mac OS, Cisco IOS, and Rommon.

Installation and troubleshooting of Cisco AP’s

Configuring Cisco VSS pairing.

kla laboratories, Dearborn, MI

DAS Engineer, KLA Laboratories 2017

Conducted surveys in plants across the country, and local buildings.

Experienced with Seehawk hardware and Software for Ford Motor Company

Evaluations of scans, and international planning.

Kla Laboratories/Century Link, Detroit, Mi

Little Caesars Arena IP Tel and Network Team, KLA 2017

Network building and support

Installed, configured and performed troubleshooting for Little Caesar’s Arena telecommunication system and network.

Supplied technical support for telecommunications and network systems during LCA opening night and multiple performances/live events in the LCA War room, arena, and outer buildings.

Network Operations Logistics Manager, Ford Motor Company 2018

Planning, inventory and shipping for Ford’s networking equipment internationally.

Experience in helping designing and implementing projects with Ford’s Planning teams, Network Engineers, IT site managers, and upper management.

Working with Cisco for Ford’s End of lease returns.

Creating RMA’s to assist CNA’s in replacing parts for projects.

Maintain an evolving and updated log of Ford’s entire network logistical chain.

IOC TSR, NTT 2019-2022

Handled calls, tickets, handled high priority escalations of service, and chat system within ServiceNow

Administration of multiple Multi-Factor Authentications in the admin console: Duo, Okta Verify, RSA SecurID, Microsoft Authenticator

Workspot VM administration

VMware Horizon experience

Citrix VM and Director Administration

LogMeIn experience

Troubleshooting of Microsoft products: Microsoft Office, Zoom, Teams, Microsoft Windows

Installation of multiple commercial applications and SCCM deployment such as PLM, Altium, Office products, SQL, Autodesk

Account management through Active Directory built in a Citrix environment.

PLM administration

Adobe licensing Administration

Administration Intune/Company Portal, Workspace One and other VPN based mobile software

Global Protect VPN and Cisco VPN troubleshooting

SAP GUI troubleshooting

Sharepoint and File Share Administration and troubleshooting

Other Experience

Kroger, grosse ile, mi

Produce Clerk 2003-2017

Education

Cisco Certificate of Achievement Graduated Cisco Academy (Deans list), 2015

Henry Ford College, Dearborn, MI

Professional Development

Training: DAS training and Seehawk equipment (KLA), June 2017

Ford GICC ticket and Data Center Training (Ford) July 2017

Ford Logistics (FORD), January 2018

ServiceNow June 2019

Government Clearance: ITAR Compliant June 2019-November 2022

CUI Compliant June 2019-November 2022

Technical Acumen

Mac OS Cisco Router and Switches Cisco AnyConnect ITAR CUI Cisco Identity Services Engine (ISE) Domain Name System (DNS) Seehawk Siemans SecurID Visio DUO Okta Verify ServiceNow Citrix Workspot VMware

Contact this candidate