Salesforce Developer Customer Service

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BRYAN AKARSU

Salesforce Developer

E-mail : *******@*****.*** Phone Number : 216-***-****

LinkedIn : https://www.linkedin.com/in/Bryan-Akarsu Address : Atlanta, USA Salesforce : https://trailblazer.me/id/bakarsu

SUMMARY

A Certified Salesforce Developer with 5+ years of experience in IT in the Salesforce environment. Skilled in development, coding, and working in multicultural environments. Extensive experience in automating complex business processes using declarative features such as workflows, approval process, process builder, flow, duplication rule, assignment rule, sharing rules, and validation rules. Experience using Salesforce.com’s Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow. Experienced in Salesforce SFA, Force.com, Apex Classes, Apex triggers, Apex Async, Test Classes, Integration, Visual force, Force.com API. A skilled researcher who is able to identify opportunities in a given area. Salesforce Developer

Extensive experience with Salesforce's Model and Control systems. Data Modeling, Management, and Data Clean Process with automating complex business processes using declarative tools such as Approval Process, Process Builder, Flow Builder, and other Rules such as workflow rules, assignment rules, duplication rules and validation rules, and business process. Using formula and aggregation functions. Experience in UI (View) Management with Page Layout, Record Type, Lightning Page Builder, and Lightning Experience Application Manager. Experience in designing custom pages with screen flow and other standard and custom components. Experience in Organization security with License, Profile, Permission Set, Role hierarchy, Org Wide Defaults, Sharing Rules, User Management, CORS, View Setup Audit Trail. Setting up ORG Setting, localization, languages, time, and currencies. Understanding complex business needs and converting them into salesforce logic and model systems.

PROFESSIONAL EXPERIENCE

Triforcia January 2021 - Present

Tysons, VA/ Salesforce Developer

• Developing Apex Classes, Apex Triggers, and Visualforce pages with various customization requests by business users.

• Implementing process management system using Lightning Web Components (LWC) language.

• Developing, designing, modifying, and debugging programs.

• Conducting data modelling, performance, and integrity testing.

• Modifying and improving software to enhance performance.

• Utilizing Sales and Marketing clouds for Salesforce platform.

• Modifying Apex Classes and Apex Triggers to upgrade interfaces, correcting errors, and improving overall performance.

• Contributing ideas and suggestions in team meetings and delivering updates on deadlines, and designs.

• Configuring workflow rules, custom objects, and approval processes.

• Creating reports and dashboards based on each geographical sales region for analytics purposes.

• Designing and implementing dashboards and tailored reports for sales and finance groups. Clarusway/Mortgage App January 2020 – January 2021 Tysons, VA/ Salesforce Administrator

• Performed the roles of Administrator in the organization for customization and configuration.

• Configured custom Reports & Dashboards to better assist managers and report folders to provide report accessibility to appropriate personnel.

• Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.

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• Worked on various Salesforce.com Standard Objects including Leads, Accounts, Contacts, Opportunities, Cases, Reports, Cases, Campaigns, events, and tasks.

• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.

• Configured Profiles and Administrative permissions to grant/deny users access to platform features.

• Customized Marketing application to create a web to lead forms, Campaign lead forms, assign tasks and manage workflows.

• Assisted with application/process integration between Salesforce, and cloud solutions using APIs, and middleware solutions to automate and streamline workflow. Work with and administer integrated applications.

• Migrated data into salesforce using Data Loader, Import Data Wizard, and Informatica ETL Tools.

• Developer Custom Objects, Tabs, validation rules, roll-up summary fields, and complex formula fields. Horizon Middle School January 2019 – January 2020

Cleveland, OH/ CRM Specialist

• Assessed customer needs, evaluate customer satisfaction, and optimized customer services

• Managed CRM systems and develop metrics to measure customer service success

• Communicated with clients directly and resolve any customer issues

• Used CRM software, developed new marketing strategies and built relationships with customers to increase customer satisfaction

Erciyes University November 2015 – January 2019

Kayseri, Turkey/ IT Specialist

• Provided on-site technical support.

• Worked to troubleshoot technical issues for internal clients.

• Provided technical support for servers and back-end network systems. TECHNICAL SKILLS

JAVA JavaScript APEX Visual Studio Lightning Web Components SQL SOQL SOSL SDLC Triggers Testing Data Modeling and Management Data Structures and Algorithms SOAP API REST API MuleSoft API Process Builder Flow Builder SFDX APEX Data Loader SF Developer Workbench JSON GitHub Jira Agile-Scrum/Kanban CRM Software Customer Service HTML CSS C++ SPSS SOFT SKILLS

Motivation Initiative Leadership Teamwork Flexibility Critical Thinking Problem Solving EDUCATION

Indiana University, Bloomington, IN

Doctor of Philosophy in Physics (Minor in Computer Science) Syracuse University, Syracuse, NY

Master of Science in Physics (Minor in Electrical Engineering) Middle East Technical University, Ankara, Turkey

Bachelor of Science in Physics

CERTIFICATION

Salesforce Certified Administrator (SCA) – ID: 2468

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