Customer Service
Resume:
Donna Sturridge
Snellville, GA *****
********@***.***
• Clear, concise verbal and written communicator with well-developed interpersonal skills.
• Keen observation skills, able to deduce logical progression of events given key foci of scenario
• Courteous, compassionate, gentle, yet persuasive and firm in motivating people in special situations
• Interact well with staff, clients and visitors at all levels.
• Crowd control and evacuation experience.
• Detail oriented with strong prioritizing and solid assessing skills.
• Manage and retain information in the strictest of confidence, protect proprietary and classified information.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, coordination of people and resources. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Fire Life Safety Director/Safety and Security
Hilton Times Square Hotel - New York, NY
October 2005 to Present
Interact with guests/public in person or telephone and resolves issues. Customer service. Gather information and evidence, write detail reports. Conduct fire safety inspections. Monitor CCTV. Respond to alarms and emergencies.
Enforce safety codes and regulations. Train and enlighten co-workers as regard to general fire safety rules. Respond to individual guests needs and concerns. Ensure guests and visitors have a positive experience during stay at hotel. Dispatch duties, answer and respond to any non-emergency or emergency phone calls to provide assistance or important information. Corporate Security Officer
SEAL Security Services Inc - New York, NY
February 2003 to September 2005
Ensure a safe environment through team effort, strict access control, monitoring and equipment control. Maintain the company's reputation with professionalism and legal compliance. Complete daily reports including relevant information, observations, surveillance footage and signatures. Protection of the physical and intellectual assets of company, ensure proper security and safety measures are in place. Critical thinking, situational awareness, good judgement and decision making. Resident Concierge/Security
Quality Protection/New Park Management LLC - New York, NY June 2003 to February 2005
Welcomed residents and visitors. Helped residents get timely resolution on maintenance or any apartment issues. Administrative responsibilities, keeping records of residents' phone numbers, frequent visitors, preferences and local maintenance and service providers. Take package deliveries log them and get them to residents. Monitor and protect the premises and report suspicious activity. Knowledge of local area and service providers to help residents with questions. Kept brochures at desk of area attractions and maps to help point residents to the right spots. Customer service. Loss Prevention Supervisor/Auditor
Duane Reade Distribution Center - Maspeth, NY
April 2001 to March 2003
Plan and supervise loss prevention, safety and emergency programs. Train and support personnel. Develop suggestions for improvements in staffing, programs and scheduling. Conducts audits and inspect operational procedures, shortage control and safety issues. Interact daily with staff and review alarm problems if any. Administer and involve in shrinkage supervising and controlling programs. Ensure physical safety to control access of executives and visitors as well as maintain visitor logs. Safeguard personnel, inventory and building. Engage alarm system at end of the day activities. Manager
K&L Restaurant and Lounge - Kingston, Jamaica
August 1994 to April 1998
Coordinated restaurant operations. Customer service, delivered superior service and maximized customer satisfaction. Reviewed product quality and researched new venters. Ordered supplies. Managed staff and restaurant budgets. General administration. Ensured compliance with licensing, health and safety policies.
Director of Security/Operations Manager
Solid Security Company Inc
August 1994 to March 1998
Distribution Clerk
U.S. Postal Service - Jamaica, NY
November 1988 to February 1990
Education
Secondary School Education
Eastern Academy High School
1980
Skills
• Surveillance
• Sales
• Computer literacy
• Security
• Research
• Communication skills
• Windows
• Writing skills
• Recruiting
• Leadership
• Computer skills
• Management
• Strategic planning
• Supervising experience
• Maintenance
• Restaurant experience
• Military
• Computer operation
• Restaurant management
• CPR
• Training & development
• Loss prevention
• Customer service
• Dispatching
• CCTV
• Conflict Management
• CCTV (10+ years)
• Loss Prevention (10+ years)
• Security (10+ years)
• Management (10+ years)
• Restaurant Management (4 years)
• Supervising experience (6 years)
• Military (4 years)
• Leadership (10+ years)
• Customer service (10+ years)
• Computer skills (10+ years)
• Restaurant experience (4 years)
• Recruiting (3 years)
• Dispatching (10+ years)
• OSHA (10+ years)
• Sales Computer Literate
• Windows Emergency Action for Chemical and Biological Warfare Agents, Counter/Anti-Terrorism. Customer and Personal Service; Administration and Management. Proficient in Credit Card Fraud Identification and Prevention, Legal Procedures, Evidence Investigations, False Imprisonment, Report Writing, Lawful/Unlawful Searching, Testifying in Court, Internal Theft, Bomb Threats, Accident Prevention, CCTV and NT Threshold Systems Monitoring. Teaching and Instructions for Individuals and Groups, the Measurement of Training Effects, Principles and Methods for Curriculum and Training Design. Dispatch and customer Service.
• Communication Skills
Military Service
Branch: United States Marine Corps
Service Country: United States
June 1983 to October 1987
Personnel Administration, Headquarters and Service Battalion Commendations:
Good Conduct
Letter of Appreciation
Honorable Discharge RE-1A
Certifications and Licenses
Fire Life Safety Director License
AED Certification
OSHA 10
CPR Certification
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