Customer Service Representative
Resume:
Hilda Sanchez
Bilingual and experienced Customer Service Representative
Roanoke, VA 24016
*********@*****.***
• Maintain a position as a team-player in a people-oriented organization, where I can maximize my customer service experience in a challenging environment to achieve the company goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ostrom Electrical Plumbing Heating & Air - Roanoke, VA June 2022 to Present
Answer calls and book appointments for customers needing services Customer Service Representative
ABBTECH Professional Resources
January 2022 to May 2022
Provide Customer Service for Cover VA Call Center. Use various programs to verify consumers, multi tasking to fully provide excellent customer service as well as keeping high maintenance Quality Assurance.
Customer Service Representative
Chime Solutions
October 2021 to January 2022
Provide Customer Service to customers with FSA and HSA accounts. Maneuver between several programs to fully provide an excellent customer service experience. STORE SUPPORT OPERATOR
ADVANCE AUTO PARTS HEADQUARTERS
November 2017 to June 2021
• Provide customer service in a support center environment to our IND stores and team members out in the field who are looking for specialty tools and equipment to fulfill customers' needs and demands by utilizing online and vendor websites as well as vendor relationships. Keeping focus on maintaining a high level of quality assurance and professional customer service.
• Have maintained a top performer QA score, as well as trained new team members with the same expectancy.
LOGISTICS SUPERVISOR
HARBOR FREIGHT TOOLS
April 2014 to October 2017
• Started out as Cashier then within five months promoted to Assistant Head Cashier. After 1 year promoted to Logistics Supervisor.
• In addition to cashier responsibilities, authorized to override certain return transactions, download morning assignment and stock replenishment reports, run daily sales and progress reports, new employee training and ongoing guidance
• Stock replenishment, assign tills and balancing cash drawers as needed. Verify safe counts with Manager on Duty. If on closing shift, close and count out employee registers, run end of day reports and clean front end.
• Responsibilities included checking out customers, processing returns, answering incoming calls and providing customer service on the sales floor
CAREGIVER
Self-employed
September 2012 to December 2015
Assisted disabled elderly client, Ramona Rivera in her home with daily activities, such as bathing, grooming, taking medication, light housework and cooking. Also, making appointments and transporting to or arranging transport. Assisted in either accompanying client to or run errands for client. Also served as a companion. Mrs. Rivera has since passed away on December 13, 2015 Education
High school or equivalent
Roanoke Higher Education Center
Skills
• Retail
• Customer Service
• Inventory
• Sales
• Cash Handling
• Microsoft Word
• Management
• Microsoft Excel
• Quality Assurance
• Account Management
• Microsoft SharePoint
• Data entry
• Computer literacy
• Spanish
• English
• Bilingual (10+ years)
• Proficient in ADIS, Salesforce, Remedy, Oracle, AS400 (4 years)
• Typing
• Microsoft Office
• Serving
Languages
• Spanish - Fluent
Assessments
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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