Kali Key

Edmond, OK *****

adtq0w@r.postjobfree.com

+1-937-***-****

Dynamic and highly motivated Bachelor of Science graduate with a major in psychology and minor in nursing. Energetic, optimistic, results-oriented healthcare/sales professional with strengthens in creative problem solving, client negotiations, team leadership and motivation. A record of achievement providing outstanding research skills, comprehensive knowledge in all standards and regulations, and operational complexity in fast-paced environments. Ability to combine academic knowledge and theoretical training with practical experience to provide solution-oriented services. A great motivator who thrives off positive results and seeks opportunities to continue learning and growing. Demonstrates exceptional problem-solving skills by responding quickly to problems and generating effective solutions. Ability to take direction from superiors and work independently with minimal oversight. Highly adaptable to challenging environments with an eagerness to advance professionally in a healthcare/sales position. Experience as a team leader with good time management skills, a strong eye for detail and superior written and verbal communication skills. Work Experience

Lead Receptionist/Membership sales manager

Mercy Fitness Center Exos - Edmond, OK

May 2020 to Present

• Customer service, membership sales, data entry, visual marketing, handling business accounts for members, administrative assistant to general manager, training all new employees, implementing all standard operation procedures for facility and aiding in the kid’s zone for childcare. Front of House Manager

Merigan Sub Shop - San Francisco, CA

August 2014 to May 2016

*Customer service, store operations, data entry, visual marketing, sales, and handling of business accounts.

Assistant Manager

Blazing Saddles - San Francisco, CA

December 2013 to October 2014

*Customer service, data entry, sales, and handling clients via phone and organizing large groups of day outings-events.

Product Manager

HomeRun - San Francisco, CA

April 2012 to December 2013

*Customer service by engaging with customers by listening to what their concerns/needs and assisted them in finding the best solution to their issues, built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Store Manager

Abercrombie & Fitch - Columbia, MO

July 2009 to April 2012

*Hiring of new management, models, and Impactors. Customer service, visual merchandise marketing, store operations, data analysis, recruiting, sales, and management of seventy plus employees. Marketing, Sales & Data Input

Amateur Trapshooting Association - Vandalia, OH

August 2001 to August 2010

*Customer service, data entry, sales, marketing, and extensive knowledge in excel database. Master Cosmetologist

Carousel Beauty College and Spa Institute - Dayton, OH August 2008 to April 2010

*Hair Style and Design, Haircutting, Hair coloring, Chemical Texturizing, Nail Artistry, Skin Care, Hair Removal & Event Makeup application.

*Awards: Received award for hardest work ethic with certification, 2009. Ambassador to city

Montgomery County Visitor’s Center - Dayton, OH

July 1999 to June 2002

*Customer service & information provider for Montgomery County. Education

Bachelor's Degree in Psychology

Wright State University - Fairborn, OH

January 2016 to May 2017

Associate in Science (AS) in Psychology

Sinclair Community College - Dayton, OH

September 2015 to May 2016

Skills

• Excellent customer service employee with strong written and oral communication skills. (10+ years)

• Trained and experienced in resolving customer complaints and promoting conflict resolution. (10+ years)

• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. (10+ years)

• Provide positive, individualized customer care for hundreds of customers each week. (10+ years)

• Management of employees including interviewing, tasks delegation, and scheduling. (8 years)

• Experience with maintaining office weekly goals. (10+ years)

• Experience with planning and execution of management meetings. (8 years)

• Perform filing, data management, drafting and editing short office memos. (10+ years)

• Completed 2100 hours of cosmetology and management license. (10+ years)

• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. (10+ years)

• Assist clientele, as they enter office/salon and via phone. (10+ years)

• Assuring office is neat and stocked with necessary tools for functionality. (10+ years)

• Member management, including email reminders, member roster, and records of financial dues.

(10+ years)

• Ability to work with several operating systems, including Windows & Mac. (10+ years)

• Product Management

• Restaurant Management

• Presentation Skills

• Makeup Application

• Hair Styling

• Public Relations

• Statistics

• Photography

• Team Management

• Writing skills

• Medicare

• Medical terminology

• Help desk

• Customer service

• 10 key typing

• Clerical experience

• Organizational skills

• Phone etiquette

• Sales Management

• Merchandising

• Administrative Experience

• Documentation review

Certifications and Licenses

Cosmetology License

CPR Certification

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