Medical Assistant, customer service, data entry

XIOMARA GUZMAN

770-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Summerour Middle School Norcross, GA 2017-2020 Clinic Worker

Administered first aid and emergency care to students and school staff following district guidelines

Maintained a current medical alert list of all students with health conditions

Administered medications or assisted students who self-administer medications

Documented all student health services in an accurate and timely manner and kept clinic records.

Ordered and maintained appropriate clinic supplies and equipment following district guidelines. Front office assistant, checked in and checked out students, answered phones, helped with registration, entered student’s absences. Translation as needed for Spanish speaker’s parents.

Georgia Highland Medical Services Cumming, GA 2015-2016 Bilingual Medical Assistant GYN /OB

Greeted and escorted patients to examination room and took vitals

Maintained accurate records of patient's medical history, medications and new condition, Tested and recorded blood glucose levels, urinalysis, pregnancy tests. Gave injections.

Drew blood, performed EKG tests. Removed stiches, Changed sterile dressing

Prepared room for procedures. Ordered and maintained appropriate clinic supplies and equipment

Performed clerical duties such as data entry, answering phones and filing

Translation as needed for Spanish speaker’s patients

State Farm Insurance Duluth, GA 2007-2014 Bilingual Claims Service Assistant

Served as first level contact for basic and routine bilingual customer service inquiries.

Directed calls to appropriate departments, and claims handlers.

Assisted claims handlers by setting up claims, companion claims, requested police reports, General clerical duties including handled mail, faxes, filing, keeping records Applied appropriate procedures regarding the security of sensitive documents.

Verified documents and images uploaded were legible and belonged to the correct file

PAI INDUSTRIES, Inc. Suwanee, GA 1997-2006 International Sales Coordinator

Served as liaison for sales between Spanish speaking countries customers and the company Created quotes, processed orders from beginning to end, handled Export documentation Letters of Credit, Invoices, Bill of lading and customer’s claims.

Clerical duties such as filing, handled faxes and keeping records

Managed wide variety of customer services tasks

Organized seminars for the introduction of new products

Build a good relationship with customers to positively represent the company

SKILLS

Ability to work under pressure Time management

Self-motivation Organization

Detail Oriented Reliable

Team player Bilingual Spanish-English

EDUCATION

New Horizon Medical Institute Winder, GA 2014-2015 Medical Assistant

Asher School of Business Norcross, GA 1995 Administrative Assistant

Georgia State University Atlanta, GA 1990

English as a second language

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