Customer Service Store Manager

MARA HARDY

Hallandale, FL ***** C: 216-***-**** *********@*****.***

SUMMARY

Ability to perform job functions independently or with minimal assistance.

Assemble components into complete or partial products according to standard work.

Demonstrates capability of routine / minor set-up on basic equipment

Verify trace id information of all materials used for each job.

Ability to understand and follow proper part handling procedures.

Ability to understand and follow any documentation necessary to perform job functions.

Recognize non-conformances and inform supervisor, team coordinator or set-up.

Demonstrates product knowledge (basic part numbers, components, materials, and configurations) within the scope of their job family detail.

Assembled over 65 parts per hour in fast-paced environment by applying strong multitasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed over 7 years of related position.

Managed register cash positions and conducting bank deposits.

Conduct inventory and ordering product shipments.

Ensure all employees are adhering to company food safety standards.

Able to address customer concerns quickly and efficiently.

Ability to work directly with the store manager to meet store sales goals.

SKILLS

Background in shipping and receiving

Assembly procedures

Preventive maintenance

Quality assurance standards

Product assembly

EXPERIENCE

08/2012 to 05/2019

Assembler Swagelok Solon, OH

Proposed process improvements to increase quality and efficiency.

Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.

Reviewed and verified all work remained in compliance with sales orders and customer requirements.

Positioned and aligned components to complete accurate assembly work.

Performed and submitted first piece for inspection.

Completed and entered quality records, scrap reports and machine logs into database.

02/2008 to 05/2012

Dunkin Donuts Customer Service Manager Dunkin' Donuts Warrensville Heights, OH

Recognized by management for providing exceptional customer service.

Improved operations by working with team members and customers to find workable solutions.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Performed site evaluations, customer surveys and team audits.

Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Improved customer satisfaction by finding creative solutions to problems.

EDUCATION AND TRAINING

05/1994

High School Diploma Cleveland Heights High School University Heights, OH

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