Quality Manager Document Control

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Arthur Whitaker

******.*********@***********.*** H: 419-***-**** 2050 S. Bailiwick Ln, Marblehead, OH 43440 Summary

An Experienced and results-oriented, Quality Management professional adept at creating and implementing highly effective quality management systems. Effective trainer and team developer. Strong aptitude for identifying risks and implementing actionable initiatives to improve quality. Mastery

• Six Sigma Black Belt

• CQM / CQE / CQA – Lead Auditor

• Root Cause Analysis

• Customer liaison for complaint resolution

• Process control documentation

• ISO 9001, IAFT 16949 Quality Standards

• Presentation and Training Skills

• APQP and PPAP

• Measurement System Analysis

• GD&T / Blueprint Reading

• Process optimization (Lean and Continuous

Improvement)

• Technical writing, SOPs, Standardized Work

• Statistical analysis (SPC), Capability Studies

• Complex problem-solver

• Gas Chromatography

• HPLC (High Pressure Liquid Chromatography)

• HACCP plan development

• Develop, lead and implement Quality Strategic Initiatives

• CMM

Experience

Dura-Line

Lean Leader / Manager

Conduit Manufacturer

Elyria, Ohio

2/2020 to 11/2022

• Coordinated and completed multiple Kaizen events and process improvement projects using a wide and varied range of Lean and Six Sigma tools.

• Established a robust Lean Implementation plan for both Elyria sites

• Initiated and delivered training on multiple Lean and Six Sigma topics including, DMAIC, Statistical Process Control, 5S, Value Stream Mapping, PDCA

• Launched and employee Lean engagement and empowerment communication board

• Helped align organizational goals with the Lean implementation program.

• Tracked and communicated the status of Lean implement to corporate executive leadership.

Dura-Line

Quality Manager

Conduit Manufacturer

Elyria, Ohio

2/2020 to 11/2022

• Created a web-page document control system that provided access to all company documents access to both Elyria sites

• Implemented a complete ISO/TL9000 compliant Internal Audit program.

• Developed deployed a gage and instrument calibration program creating NIST traceability to sites metrology using GageTrak software.

• Instituted a complete from the ground up quality control process for the Pull Tape operation

• Resolved customer complaints using 8D methodology

• Initiated and tracked supplier non-conformances (CAPA)

• Supervised 11 direct reports

• Wrote over 100 work instructions documenting plant Quality and Manufacturing processes

• Facilitated a monthly Management Review Process and established Quality KPIs including DPMO, Customer Complaint closure time and RAILs (Rolling Action Time List) for all departments.

Arthur Whitaker

2 of 2

Whitaker Quality Training

and Consulting, LLC

Proprietor

Quality Consulting

Marblehead, OH

10/2018 – 2/2020

• Providing on-site training on several Quality Topics including, ISO9001:2015, Measurement System Analysis, FMEA, Control Plans, Statistical Process Control, DMAIC, Standardized Work, Value Stream Mapping and Process Improvement

• Written and developed training programs on a vast number of process Improvement and Quality Control subjects

• Analyzed and improved manufacturing and service processes for a variety of businesses

Perstorp Polyols

Quality Manager

Continuous Improvement

Manager

Lab Manager

Chemical Manufacturer

Toledo, OH

11/2011 - 10/2018

• Directed the plant’s Continuous Improvement program and participated in the company’s global CI program

• Developed, led and implemented Quality Strategic Initiatives

• Completely overhauled the Quality Management System to comply with the ISO9001:2015 Quality Standard (passed external audit with zero non-conformances)

• Champion of several Six Sigma Process Improvement projects which resulted in an annual marginal improvement over $5 million USD

• Generated and implemented HACCP plan for a product to be sold in the animal feed market

• Oversaw analytical laboratory, including staff supervision and training

• Facilitated installation, upgrading, verification and calibration of key laboratory equipment including Gas Chromatographs and a HPLC

• Established a site-wide Statistical Process Control system for both in-process and finished goods testing results

• Administered PFEMA, Flow Charts and Control Plan methodology and quality plans for all three plants on site

• Co-authored corporate-wide process improvement program

• Balanced laboratory budget and reduced annual supply cost by over 25%

• Reviewed and approved all Certificates of Analysis

• Worked with other department managers and supervisors to implement a highly effective and ISO-9001:2015 compliant Quality Management System

• Implemented a Measurement System Analysis program that validated and improved, where necessary, all site measurement methods

• Resolved and developed corrective actions for customer complaints

• Installed visual controls and 5S in key process areas

• Coordinated with supply chain and logistics on product availability and customer requirements

Education

Bowling Green State University Bowling Green, OH Bachelor of Science in Quality Systems Management

University of Cincinnati Cincinnati, OH

Associate of Science in Chemical Technology

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